Operations Coordinator - Mayfair

Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 markets, 600+ offices, and 20,000+ people globally. At the heart of all we do are our clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear, and considered advice across all areas of property.

Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals. Our people are passionate about making our business inclusive and diverse. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate.

About The Role

Knight Frank is looking to hire an Operations Coordinator to join our highly successful London Sales Mayfair Office.

Responsibilities

• Customer Experience – Deliver an exceptional internal and external customer experience by supporting the Department Head in implementing Customer Experience initiatives and driving improvements across the customer journey to enhance Net Promoter Scores.
• Assist in answering incoming and outbound calls and welcoming clients.
• Managing and coordinating external enquiries.
• Refer clients to a wide range of KF services.
• Sales administration – Manage and execute, with strong attention to detail, all administrative aspects of the property journey across multiple instructions using our CRM system.
• Adhere to and enforce best practice, compliance, and client due diligence processes throughout the sales process.
• Liaise with clients, other business service lines, and external contractors professionally.
• Accurate generation of final account invoices and credit notes.
• Finance – Manage approvals of office contractor invoices; assist team with submission of expenses if required; submit Saturday staff timesheets.
• Office Management – Maintain a tidy and well-organised office environment, ensuring all required safety checks are completed and accurately logged.
• Maintain the office environment, equipment, and IT hardware, ensuring all supplies and stationery are ordered as required.
• Assist with office refurbishment or relocation programmes.
• Assist with implementing ISO regulations in office and external audits.
• Adhere to and enforce GDPR, data, and IT security regulations.
• Operations – Prepare reports for management meetings; ensure accurate performance, holidays, and absence records and reports are maintained.
• Manage team diaries accordingly; manage Saturday rota.

Experience Required

• Prior experience in a business support, administration, or front of house role (preferred but not required).
• Flexibility, adaptability, and a co-operative attitude.
• Excellent organisational skills with strong attention to detail and effective diary management.
• Excellent standard of English grammar and spelling.

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.