At a Glance
- Tasks: Support the justice system through vital admin and customer service functions.
- Company: Reputable government organisation making a real difference.
- Benefits: Meaningful work experience, skill development, and a chance to impact public services.
- Other info: Opportunity to grow in a supportive environment while making a difference.
- Why this job: Join a dedicated team and contribute to important public services.
- Qualifications: Strong admin skills, excellent communication, and customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Manchester. This role offers a meaningful opportunity to support the justice system through vital administrative and customer service functions.
What you’ll be doing:
- Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
- Providing users and stakeholders with support via face‑to‑face engagement, telephone calls (incoming and outgoing), and written correspondence, including those with complex needs.
- Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive clear and specific information.
- Supporting users through complaints procedures, offering immediate responses to prevent escalation, and updating systems as required.
- Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and providing immediate response when necessary.
- Processing work using standard operating procedures to meet performance targets and uphold service standards.
- Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
- Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees.
- Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
- Providing judicial support including diary management and administrative assistance.
- Supporting enforcement procedures, including financial assessments and fine collection, and producing basic reports.
- Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you’ll bring:
- Strong administrative skills with attention to detail.
- Excellent communication skills, both face‑to‑face and over the phone.
- Ability to handle sensitive information securely and in line with data policies.
- Experience in customer service, ideally within a public sector or legal environment.
- Proactive approach to problem solving and risk identification.
- Ability to work effectively under pressure and meet deadlines.
- Knowledge of health and safety procedures is desirable.
This is a fantastic opportunity to contribute to the justice system while developing your administrative and customer service skills. If you are organised, empathetic, and eager to make a difference, we want to hear from you! Apply now to join a dedicated team supporting vital public services.
Operational Support Officer Role employer: Job Search Place Limited
Join a reputable government organisation in Manchester as an Operational Support Officer, where you will play a crucial role in supporting the justice system. With a strong emphasis on employee development and a collaborative work culture, this position offers meaningful engagement with the community while providing opportunities for personal and professional growth. Enjoy the unique advantage of working in a supportive environment that values your contributions to public service.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer Role
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend using the STAR method to structure your answers, showcasing your skills and experiences relevant to the Operational Support Officer role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that Operational Support Officer position. Let’s get you started on this exciting journey!
We think you need these skills to ace Operational Support Officer Role
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Support Officer role. Highlight your administrative skills and any relevant experience in customer service, especially if it’s in a public sector or legal environment. We want to see how you can contribute to our mission!
Showcase Your Communication Skills:Since this role involves a lot of interaction with users and stakeholders, emphasise your excellent communication skills. Whether it's face-to-face or over the phone, let us know how you've successfully engaged with others in previous roles.
Demonstrate Problem-Solving Abilities:We love proactive problem solvers! Share examples of how you've identified risks or resolved issues in past positions. This will show us that you can handle the challenges that come with supporting the justice system.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operational Support Officer role. Familiarise yourself with the tasks mentioned in the job description, such as handling administrative duties and supporting users with complex needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you’ve dealt with sensitive information or resolved customer issues. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached problem-solving in past roles. The interviewers will be looking for your proactive approach to identifying risks and resolving issues. Prepare specific examples where you’ve successfully navigated challenges, especially in a customer service or administrative context.
✨Understand Health and Safety Procedures
While not mandatory, having a grasp of health and safety procedures can set you apart from other candidates. Brush up on basic health and safety protocols relevant to the public sector. You might even want to mention any experience you have in this area during the interview to show your commitment to maintaining a safe environment.
