At a Glance
- Tasks: Support court proceedings and provide essential administrative duties in a dynamic environment.
- Company: Join HM Courts & Tribunals Service, dedicated to ensuring access to justice.
- Benefits: Enjoy 25 days annual leave, flexible working options, and training opportunities.
- Other info: Flexible working patterns available, with excellent career progression opportunities.
- Why this job: Make a real difference by helping people navigate the justice system.
- Qualifications: Strong customer service, digital skills, and a collaborative spirit are essential.
The predicted salary is between 24000 - 28000 £ per year.
About HM Courts & Tribunals Service
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. We support our court users and colleagues, helping people access justice.
Role Overview
The Operational Support Officer will work primarily in the courtroom, supporting the smooth running of court proceedings and performing administrative duties. You will progress cases through the court/tribunal system and provide customer service and administrative support to HMCTS functions.
Responsibilities
- Prepare papers and files for court, tribunals, hearings and meetings, including handling sensitive information and ensuring accurate outcomes.
- Create and update digital records, interpreting information accurately for court files.
- Communicate with the public, the Judiciary, court and tribunal users and other agencies.
- Serve as the first point of contact for court users, including vulnerable witnesses and their legal representatives.
- Prepare court/hearing rooms and ensure courts run efficiently.
Skills & Experience
- Customer service skills in a service led environment.
- Digital and administrative skills with excellent attention to detail.
- Strong communication and organisational skills, confident in person, over the phone, digitally and in writing.
- Resilience and empathy to handle sensitive information and situations.
- A team player, collaborative and flexible to deliver business objectives.
Working Arrangements
Standard full time working hours are 37 hours per week, Monday to Friday. Part time, flexible and job sharing patterns are considered under the MoJ Flexible Working policy, with a minimum of 30 hours per week over four days where applicable.
Location
Worcester Crown Court, The Shirehall, Foregate Street, Worcester, WR1 1EQ. Occasional travel to Redditch Crown Court and Hereford Crown Court on a rota basis.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years' service.
- Scheme to buy or sell up to three days leave each year, plus additional paid time off for public holidays and one privilege day.
- Choice of Civil Service pension schemes.
- Training and development opportunities.
Eligibility & Nationality Rules
UK nationals, nationals of Ireland, Commonwealth countries with work rights in the UK. Citizens of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre-settled status. Other nationals with limited leave to remain or indefinite leave to remain eligible under EUSS conditions. Turkish nationals and certain family members with work rights in the Civil Service.
EEO Statement
As a Disability Confident employer, we provide opportunities to demonstrate skills and talent, making adjustments throughout the recruitment process and workplace.
Veterans Scheme
The 'Making the Civil Service a Great Place to work for veterans' initiative offers a guaranteed interview scheme for eligible former Armed Forces members.
Operational Support Officer employer: Job Search Place Limited
HM Courts & Tribunals Service is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong emphasis on professional development, generous annual leave, and flexible working arrangements, staff are empowered to balance their personal and professional lives while contributing to the vital mission of ensuring access to justice for all. Located in Worcester, employees benefit from a collaborative culture that values resilience and empathy, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how court proceedings work and the roles of different people involved. This will help you feel more confident when you're in the courtroom and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Operational Support Officer, you'll be interacting with a variety of people. Try role-playing scenarios with friends or family to get comfortable with handling sensitive situations and providing excellent customer service.
✨Tip Number 3
Show off your organisational skills! Prepare a mock case file or digital record to demonstrate your attention to detail. This will not only impress during interviews but also give you a taste of what the job entails.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details are seen by the right people and to stay updated on your application status.
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to the smooth running of court proceedings and support our users.
Showcase Your Customer Service Skills:Since this role involves a lot of interaction with the public and court users, it's essential to demonstrate your customer service experience. Share examples that showcase your ability to handle sensitive situations with empathy and professionalism.
Be Detail-Oriented:Attention to detail is key in this role, especially when preparing court papers and updating digital records. Make sure your application is free from errors and clearly presents your organisational skills. We appreciate clarity and precision!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role
Familiarise yourself with the responsibilities of an Operational Support Officer. Understand how your role supports court proceedings and the importance of customer service in this environment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your customer service, digital, and administrative skills. Think of specific situations where you've demonstrated attention to detail or effective communication. This will help you illustrate your fit for the role and make a lasting impression.
✨Practice Empathy
Since you'll be dealing with vulnerable witnesses and sensitive situations, it's crucial to convey empathy during your interview. Be ready to discuss how you would handle difficult conversations or support someone in distress, showcasing your resilience and understanding.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, or the challenges faced by the HM Courts & Tribunals Service. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
