At a Glance
- Tasks: Engage with customers online and guide them to book appointments.
- Company: Wessex Garages, a leading automotive retailer with over 35 years of experience.
- Benefits: Competitive salary, holiday allowance, health benefits, and exclusive employee schemes.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Join a dynamic team and create positive customer experiences in a fast-paced environment.
- Qualifications: Motivated individuals with strong communication skills; sales experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
At Wessex Garages, we've been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these leading brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme. We're proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust - values that are at the heart of everything we do.
Join our team as an Online Navigator at our Head Office in Bristol. Are you a people person who loves creating positive experiences? We're looking for a friendly, enthusiastic, and customer focused Online Navigator to join our energetic Online Team.
What you'll be doing:
- Engaging with customers via online chat or over the phone to understand their needs and guide them toward booking an appointment.
- Capturing key information and updating our sales system to ensure we're delivering a personalised experience.
- Providing exceptional customer service and ensuring every interaction leaves a lasting positive impression.
- Working hand-in-hand with our sales team by turning inbound enquiries into scheduled appointments.
What we're looking for:
- A strong desire to grow, develop your skills, and build a rewarding career.
- A positive, proactive approach and the ability to thrive in a fast paced environment.
- Confident communication skills and a friendly phone manner.
- Professionalism and a polished approach – especially when things get busy.
- Good organisational skills to keep things running smoothly.
- A collaborative mindset – we're all about teamwork.
- Flexibility to work on a rotating schedule, including weekends.
Key information:
- Working Pattern: 37.26 hours a week across Mon - Sun covering the hours 8am - 9pm on a rota with a 1 hour lunch break.
- This role is offered on a fixed term basis to cover maternity leave for up to 12 months (until 31 July 2027), although it may end earlier if the postholder returns sooner.
Why join Wessex Garages?
- Holiday Allowance: 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
- Pension Scheme: We contribute to your future with company backed pension support.
- Exclusive Employee Schemes: Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
- Wellbeing Support: Through our partnership with Menable, a specialist service for the automotive sector, you'll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
- Health Benefits: Complimentary eye tests and flu vaccination vouchers to help you stay healthy year round.
- Event Perks: As proud sponsors of Bristol Bears Rugby we offer a limited number of free tickets to each game for our colleagues.
Additional information:
- Driving licence checks will be carried out during the recruitment process.
- We are unable to provide visa sponsorship for this position.
- Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.
Online Navigator (FTC - Maternity cover) employer: Job Search Place Limited
At Wessex Garages, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee wellbeing and growth. As an Online Navigator at our Head Office in Bristol, you'll enjoy competitive benefits including generous holiday allowance, pension contributions, and exclusive employee schemes, all while being part of a dynamic team dedicated to delivering exceptional customer experiences. Join us and take advantage of our commitment to your professional development in a fast-paced, collaborative environment where your contributions truly matter.
