At a Glance
- Tasks: Pick and select quality products for online customers, ensuring a smooth shopping experience.
- Company: Join Sainsbury's, a community-focused retailer with a vibrant work culture.
- Benefits: Enjoy discounts, free food, generous holidays, and a nightshift premium.
- Other info: Great opportunities for training, development, and career progression.
- Why this job: Be part of a dynamic team that makes online shopping enjoyable for everyone.
- Qualifications: Must be above school leaver age; enthusiasm for customer service is key.
Our stores are fast-paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you'll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury's for.
Eligibility
- You must be above the school leaver age in your country.
- If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
- You must have Right to Work eligibility in the UK.
What you'll be doing
- Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps - or providing brilliant substitutions where products are out of stock.
- Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.
- Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
- Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
- Build great knowledge about our products, services and promotions to help provide recommendations.
- Working flexibly across the store as required.
What makes a great Sainsbury's colleague
- Happy with early morning starts (as most shifts start at 4am) and working in a fast paced, physical and high energy environment, often on your own but also thriving in a team.
- Friendly and welcoming with a genuine enthusiasm for helping customers.
- Enjoys working in a fast paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks.
- Always ready to work flexibly and productively to a high standard across the store; you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
- Comfortable learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
- Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers.
Working for us has great rewards
- Nightshift premium - a further £2.45 per hour for hours worked between midnight and 5am (where applicable).
- Discount card - 10 % off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15 % off at Sainsbury's every Friday and Saturday, and 15 % off at Argos every pay day.
- Free food and hot drinks for colleagues in all stores.
- Generous holiday entitlement, including maternity and paternity leave.
- Pension - match between 4 % and 7.5 % of your contributions.
- Sainsbury's share schemes - buy shares at discounted prices.
- Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Wellbeing support - free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Online Assistant employer: Job Search Place Limited
At Sainsbury's, we pride ourselves on being an excellent employer, offering a vibrant work culture where every day brings new challenges and opportunities. As an Online Assistant, you'll enjoy competitive benefits such as a nightshift premium, generous discounts, and access to wellbeing support, all while working in a supportive environment that values inclusivity and personal growth. With comprehensive training and development pathways, you can thrive in your role and build a rewarding career within our community-focused stores.
StudySmarter Expert Advice🤫
We think this is how you could land Online Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
