At a Glance
- Tasks: Serve food and drinks while ensuring top-notch customer service and cleanliness.
- Company: Join a vibrant team focused on delivering exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in a dynamic environment.
- Other info: Perfect for those who thrive under pressure and love engaging with people.
- Why this job: Be part of a fun, fast-paced team that values your contributions and creativity.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities:
- The production and delivery of drinks/food in line with brand standards & recipes and in compliance with relevant food safety and alcohol licensing laws.
- To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
- To always provide a 'world class' standard of customer service, being proactive in offering customer information throughout the whole customer journey.
- Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
- To assist the Master/Mate/DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
- To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
- To follow food hygiene/safety procedures in line with health and safety requirements.
- To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
- To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
- To process all sales through the EPOS system and ensure payment is taken and recorded in full.
Requirements:
- Have a genuine desire and ability to work with the public in a front line, customer focused environment.
- Be committed to working to high standards and providing the highest level of visitor care.
- A team player with a flexible, positive and committed attitude to work.
- Thrive in a very busy environment and maintain patience and empathy even when working under pressure.
- Food hygiene certificate - Level 2.
- Previous, relevant working experience within a Customer/Food Service or Retail environment.
Onboard Guest Experience Specialist employer: Job Search Place Limited
As an Onboard Guest Experience Specialist, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and teamwork. Our company is dedicated to employee growth, offering comprehensive training and development opportunities, while fostering a culture of inclusivity and respect. Located in a vibrant setting, we provide unique experiences that not only enhance your career but also allow you to connect with diverse guests, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Guest Experience Specialist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the brand and its values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a world-class experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Onboard Guest Experience Specialist
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a great experience for customers, so share specific examples that showcase your friendly and proactive approach.
Be Clear About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. We love seeing how you've handled food service or retail tasks, especially if you can relate them to our brand standards and customer care.
Demonstrate Team Spirit:Since we work closely as a team, it's important to show us that you're a team player. Mention any experiences where you've collaborated with others to achieve a common goal, especially in busy environments.
Follow the Application Process:Don't forget to apply through our website! It’s super easy and ensures your application gets to the right place. Make sure to double-check everything before hitting send – we want to see your best self!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you’re familiar with the brand standards and recipes mentioned in the job description. Brush up on food safety and alcohol licensing laws, as these are crucial for the role. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your commitment to delivering a 'world class' standard of service.
✨Team Player Vibes
Since this role involves working closely with a team, be ready to talk about your experience in collaborative environments. Share stories that highlight your flexibility and positive attitude, especially in busy or high-pressure situations. This will show that you can thrive alongside others.
✨Stay Calm Under Pressure
Think of scenarios where you had to maintain patience and empathy while dealing with challenging customers or situations. Practising how to articulate these experiences will help you convey your ability to handle stress effectively, which is essential for this role.
