At a Glance
- Tasks: Serve food and drinks while ensuring top-notch customer service and cleanliness.
- Company: Join a vibrant team focused on delivering exceptional experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Perfect for those who thrive in fast-paced settings and love teamwork.
- Why this job: Be part of a dynamic environment where you can shine and make customers smile.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities include the production and delivery of drinks and food in line with brand standards and recipes, and in compliance with relevant food safety and alcohol licensing laws.
To understand and follow the Bar and Till Training Procedures to ensure that all transactions are recorded accurately and to make all reasonable efforts to ensure that stock is not lost or stolen.
To always provide a 'world class' standard of customer service, being proactive in offering customer information throughout the whole customer journey.
Working alongside the rest of the on-board team to ensure that the cleaning programme is followed and that all vessels are kept to a high standard of cleanliness at all times during service.
To assist the Master / Mate / DCSA in any emergency situations and take part in monthly drills to ensure preparedness for such events.
To serve food and beverages to customers following prescribed methods of portioning, presentation, and combinations in line with our brand standards and answer questions about products.
To follow food hygiene and safety procedures in line with health and safety requirements.
To ensure sales of alcohol are completed responsibly and in line with licensing requirements.
To greet and engage with all customers on board with a friendly welcome and explore their requirements for food and drink.
To process all sales through the EPOS system and ensure payment is taken and recorded in full.
Requirements include having a genuine desire and ability to work with the public in a front line, customer focused environment, being committed to working to high standards and providing the highest level of visitor care.
A team player with a flexible, positive and committed attitude to work is essential.
Must thrive in a very busy environment and maintain patience and empathy even when working under pressure.
Food hygiene certificate - Level 2 is required, along with previous relevant working experience within a Customer, Food Service or Retail environment.
Onboard Customer Service Assistant employer: Job Search Place Limited
As an Onboard Customer Service Assistant, you will be part of a dynamic team dedicated to delivering exceptional service in a vibrant and fast-paced environment. Our company prides itself on fostering a supportive work culture that values teamwork, personal growth, and a commitment to excellence, ensuring that every employee has the opportunity to thrive and develop their skills. With a focus on high standards and customer satisfaction, we offer a unique chance to engage with diverse customers while enjoying the benefits of working in a lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or busy situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, especially in a customer-facing role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested and helps keep you on their radar.
We think you need these skills to ace Onboard Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to provide a world-class experience for customers, so share those stories!
Be Specific About Your Experience:When detailing your work history, be specific about your roles and responsibilities. We love to see how you've handled busy environments and maintained high standards, so don’t hold back on the details!
Demonstrate Team Spirit:Since we’re all about teamwork, mention any experiences where you’ve collaborated with others. Show us how you can contribute to our on-board team and keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Standards
Familiarise yourself with the brand's standards and recipes before the interview. This shows that you’re proactive and genuinely interested in delivering a 'world class' customer service experience.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've engaged with customers in previous roles. Highlight your ability to greet and interact with customers warmly, as this is crucial for the Onboard Customer Service Assistant position.
✨Showcase Teamwork and Flexibility
Be ready to discuss your experiences working in a team and how you adapt to busy environments. Emphasising your positive attitude and commitment to teamwork will resonate well with the interviewers.
✨Understand Food Safety Regulations
Brush up on food hygiene and safety procedures relevant to the role. Being knowledgeable about these regulations not only demonstrates your commitment to high standards but also reassures the interviewers of your capability to handle food safely.
