At a Glance
- Tasks: Provide vital support and information to people affected by dementia over the phone.
- Company: Community-focused organisation dedicated to supporting those with dementia.
- Benefits: Gain valuable experience, training, and make a real difference in your community.
- Other info: No experience needed; training and ongoing support provided.
- Why this job: Use your communication skills to help others and connect them to essential services.
- Qualifications: Good verbal communication, empathy, and a willingness to learn.
About The Role
Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia? As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.
This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). We require volunteers to undertake telephone calls to support those people living with dementia on a weekly basis, ideally living within Telford and Shropshire areas. No previous experience necessary as training and ongoing support will be given. This is an opportunity to support those living with dementia within our community.
You’ll be great for the role if you:
- You want to enable people using our service access the right support.
- You have good verbal communication and listening skills, particularly on the telephone.
- You are perceptive and able to demonstrate empathy with others.
- You are flexible, willing to learn and enjoy being part of a team.
- You are over the age of 18.
Telephone Support Volunteer - Telford and Shropshire in Oakengates employer: Job Search Place Limited
As a Telephone Support Volunteer with us in Telford and Shropshire, you will be part of a compassionate team dedicated to making a real difference in the lives of those affected by dementia. We offer comprehensive training and ongoing support, fostering a collaborative work culture that values empathy and personal growth. Join us to not only enhance your interpersonal skills but also to contribute meaningfully to your community, all while enjoying the unique advantage of working in a supportive environment focused on care and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Support Volunteer - Telford and Shropshire in Oakengates
✨Tip Number 1
Get to know the organisation! Research their mission and values so you can show how your skills align with what they do. This will help you connect better during any conversations.
✨Tip Number 2
Practice your telephone skills! Since this role is all about communication, try role-playing with a friend or family member. This will help you feel more confident when you're on the phone.
✨Tip Number 3
Be ready to share your personal experiences! If you've had any relevant experiences with dementia or supporting others, don’t hesitate to mention them. It shows empathy and understanding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Telephone Support Volunteer - Telford and Shropshire in Oakengates
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting people with dementia shine through. We want to see why this role matters to you and how you can make a difference in our community.
Tailor Your Application:Make sure to customise your application to highlight your interpersonal skills and any relevant experiences. We’re looking for those good verbal communication and listening skills, so don’t be shy about showcasing them!
Be Yourself:We value authenticity! Use your own voice in your application. Share personal stories or experiences that demonstrate your empathy and understanding of the challenges faced by those living with dementia.
Apply Through Our Website:Don’t forget to submit your application through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role
Familiarise yourself with the responsibilities of a Telephone Support Volunteer. Understand how your interpersonal skills can make a difference for those affected by dementia. This will help you articulate why you're passionate about the role during the interview.
✨Showcase Your Communication Skills
Since this role heavily relies on verbal communication, practice speaking clearly and empathetically. You might even want to do a mock interview with a friend to refine your ability to listen actively and respond thoughtfully.
✨Demonstrate Empathy
Prepare examples from your life where you've shown empathy or supported someone in need. This could be through volunteering, personal experiences, or even in previous jobs. Being able to convey your understanding of the challenges faced by those living with dementia will set you apart.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the organisation. Ask about the training process or how they measure the impact of their support. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
