At a Glance
- Tasks: Join our friendly team as a Receptionist, managing appointments and patient queries.
- Company: Bedworth Health Centre, the largest GP practice in North Warwickshire.
- Benefits: Flexible hours, supportive team environment, and valuable experience in healthcare.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service and a willingness to adapt to a busy environment.
The predicted salary is between 20000 - 25000 £ per year.
We are looking to recruit an experienced Receptionist to help support our friendly team. We are a large, busy GP surgery serving over 21,500 patients. This position will be contracted to 20 - 25 hours per week, and the shifts will be between 07:45 to 18:30 Monday - Friday. However, overtime for holiday and sickness cover is a contractual requirement of the position, and the responsibility is shared between all receptionists. Overtime may be required between the hours of 7:45am and 6:30pm Monday to Friday.
Main duties of the job:
- Answer our busy telephone lines in a timely manner
- Book appointments for patients and check patients in for appointments
- Process requests for prescriptions
- Provide patients with non-urgent test results
- Deal with queries, directing patients to the appropriate person if required
- Facilitate communication to the Clinical team and the Practice Management team
- Act as front-of-house, providing a helpful service to patients and other visitors
About us:
Bedworth Health Centre is the largest GP practice in North Warwickshire with a patient list size of over 21,500 patients. You would be joining a very supportive team of 16 receptionists and you will report to the Reception Manager and the Practice Managers.
Job responsibilities:
- Opening up/locking-up of Practice premises and maintaining security
- Using the Practice's clinical computer system to manage the appointment system, process prescriptions and provide routine test results
- Working on the Reception desks: booking patient appointments and checking them in for appointments, processing prescriptions, providing routine test results, providing information and handling a wide variety of enquiries
- Working on the Appointments / Results telephone line: booking, cancelling and changing appointments, providing routine test results, directing calls to the appropriate person and handling a wide variety of enquiries
- Working in the Prescriptions department: processing hand delivered and electronic requests for prescriptions, resolving telephone prescription queries, liaising with chemists and handling a wide variety of enquiries
- Taking comprehensive messages and passing them on to the appropriate person
- Ensuring accurate information is entered into patients notes
- Reading and responding to prescription e-mails
- Processing and distributing incoming (and outgoing) mail
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Coding entries on Practices clinical computer system
- Filing of patient paper notes
- Providing support to Senior Administrators with a wide variety of tasks such as Registrations and Recall Systems
- Any other duties as and when deemed necessary by the Practice Management team
Person Specification:
Experience:
- Experience of answering the telephone and working on a Reception desk in a demanding and busy organisation
- Experience of working in a public-facing, customer service based setting
Qualifications:
- Experience of working in a public facing role
- Flexibility to work around the needs of the Practice - being prepared to change hours at short notice on occasion
- To provide cover within the team for annual leave or holidays, as required
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Receptionist in Nuneaton employer: Job Search Place Limited
At Bedworth Health Centre, we pride ourselves on being a supportive and dynamic workplace, where our dedicated team of receptionists plays a vital role in delivering exceptional service to over 21,500 patients. With flexible working hours, opportunities for professional growth, and a collaborative environment, we ensure that our employees feel valued and empowered in their roles. Join us in making a meaningful impact in the community while enjoying a fulfilling career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Receptionist in Nuneaton
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
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Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Practice Receptionist in Nuneaton
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Job Search Place Limited, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Job Search Place Limited.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Job Search Place Limited.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Job Search Place Limited can really resonate with interviewers and show your commitment to the field.
