At a Glance
- Tasks: Assist customers with enquiries and provide solutions via phone and email.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy staff discounts, healthcare plans, and a pension scheme.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Responsibilities:
- To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support.
- To meet the customer's needs by planning and organizing the solution, dealing effectively with individual situations.
- To ensure that customer care standards are being met.
- To liaise with our retail stores, internal departments and the management team.
- Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team.
- Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times.
- To process departmental administration in a professional manner.
- Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers.
- To communicate effectively and precisely with other colleagues.
- To report possible product quality issues to the Service Management Team.
- Reply to correspondence and other communications where appropriate, as directed by the management team.
- Promote and maintain safe working practices in all areas.
- Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
- Any other reasonable duties as required.
Limits to Authority:
- Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.
What you’ll get in return for your commitment:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
Temporary Part-time Customer Service Advisor in Nottingham employer: Job Search Place Limited
Join a dynamic team as a Temporary Part-time Customer Service Advisor, where your contributions are valued and rewarded. Our company fosters a supportive work culture with a strong emphasis on employee well-being, offering benefits such as healthcare cash plans, staff discounts, and access to a comprehensive well-being platform. With opportunities for role-specific training and a commitment to promoting from within, you can grow your career while enjoying perks like paid breaks and free refreshments in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Part-time Customer Service Advisor in Nottingham
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. It shows initiative and can help you stand out from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It makes it easier for us to track your application and gives you a better chance of landing that interview.
We think you need these skills to ace Temporary Part-time Customer Service Advisor in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in dealing with customer enquiries and providing solutions, as this is key to what we’re looking for.
Showcase Your Communication Skills:Since you'll be communicating with customers and colleagues, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively resolved a customer issue in the past.
Be Professional and Organised:We value professionalism and organisation, so make sure your application reflects that. Keep your documents neat, check for any typos, and ensure all information is accurate and up-to-date. This will show us you can handle the administrative side of the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and ready to tackle the job head-on.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, whether through phone or email. This will demonstrate your ability to convey information precisely.
✨Be Ready for Scenario Questions
Expect to be asked how you would deal with specific customer situations. Think of a few scenarios where you had to provide solutions or advice. Practising these responses can help you feel more confident and prepared during the interview.
✨Highlight Teamwork and Collaboration
This position requires liaising with various teams, so be ready to discuss your experience working in a team environment. Share examples of how you've kept colleagues informed and collaborated to solve problems, as this will show that you can work well within their structure.
