At a Glance
- Tasks: Lead a team to deliver exceptional customer service in the homebuilding sector.
- Company: Join Miller Homes, a respected national homebuilder with a commitment to quality.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for process improvement and team leadership.
- Why this job: Make a real difference by enhancing customer experiences in their home-buying journey.
- Qualifications: Experience in customer service management, ideally in construction, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference.
We are looking to recruit a Regional Customer Services Manager to join our Customer Service team based in our North West office, reporting to the Regional Customer Services Director. You will be responsible for providing a full range of customer service support across the area, working closely with clients and contractors and your colleagues in the customer service team as well as other departments across the business.
You should possess a passion for providing exceptional customer service and have exceptional communication skills. The purpose of this role is to direct the day to day operational activities of the Customer Services Team and Field Technicians to ensure the delivery of a superior service and efficient work flow.
Key Functional Areas:- Responsible for the delivery of quality & service to all Customers
- Responsible for regional properties within warranty and NHBC insurance liability
- Lead the Customer Services team in striving for a one-call resolution of customer issues
- Lead process improvement initiatives
- Identify potential cost recovery and ensure operational costs are within budget
- Work with our Sub-Contractors and Production team on quality and reduction of lead time for remedial works
- Monthly meetings with internal departmental staff to identify failures and apply corrective actions
- Quarterly meetings with Customer Services Technicians/Operatives to discuss concerns and improvements
- Participate and deliver departmental performance at management meetings
- Ensure utilisation of Customer Services operating system for accurate recording of customer information
- Be available for telephone support for out of hours emergency service provider (infrequent)
- To provide support for the Customer Service team with escalated complaints
- Provide support as and when required to the Associate Customer Service Director
Experience of Customer Services Management, ideally within construction / house building sector is desirable with knowledge of NHBC standards, building regulations and technical knowledge of trades. The successful candidate should be computer literate and proficient in Microsoft packages.
Regional Customer Services Manager in Nottingham employer: Job Search Place Limited
Miller Homes is an exceptional employer, renowned for its commitment to quality and customer satisfaction in the homebuilding industry. With a strong focus on employee development and a collaborative work culture, our North West office offers a supportive environment where you can thrive and make a meaningful impact. Join us to be part of a team that values innovation, sustainability, and the importance of delivering outstanding service to our customers.
