At a Glance
- Tasks: Manage patient queries, appointments, and maintain records in a supportive healthcare environment.
- Company: Broad Oak Medical Practice, dedicated to improving local primary care.
- Benefits: 27 days annual leave, wellbeing services, and a car benefit scheme.
- Other info: Opportunities for professional development and a dynamic work culture.
- Why this job: Join a caring team and make a real difference in patient experiences.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
Location: Broad Oak Medical Practice
Salary: £24,960.00
Hours: 25
About us
We deliver local primary care at scale. Our purpose is to improve access, outcomes and patient experience. Our values are Caring, Ambitious, Resourceful, and Excellence.
Job responsibilities
- Respond to patient queries and liaise with the primary care team, managing appointment requests, signposting patients to services, and maintaining patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Utilise other information systems to support efficient workflow processes.
Ideal candidate
- Reception or customer care experience, excellent communicator (spoken and written).
- Basic PC skills: Word, Excel, email.
- Ability to work within processes and procedures, maintain confidentiality and data security.
- Previous NHS experience is welcome but not essential.
Package description
- 27 days annual leave plus bank holidays pro rata.
- Access to bespoke learning management system and annual formative clinical assessments for competency development.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and an employee wellbeing app.
Qualifications
- Reception or customer care experience.
- Excellent communication skills (spoken and written).
- Basic PC skills: Word, Excel, email.
- Ability to work within processes, procedures, and maintain confidentiality and data security.
- Previous NHS experience is welcome but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for a Disclosure and Barring Service check.
Receptionist/Administrator in Nottingham employer: Job Search Place Limited
Broad Oak Medical Practice is an exceptional employer that prioritises the wellbeing and development of its staff. With a supportive work culture that embodies our values of Caring, Ambitious, Resourceful, and Excellence, employees benefit from generous annual leave, access to tailored learning opportunities, and various wellbeing services. Located in a community-focused environment, we offer unique advantages such as a car benefit scheme for electric vehicles and a cycle to work scheme, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Nottingham
✨Tip Number 1
Get to know the practice! Research Broad Oak Medical Practice and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence before the interview.
✨Tip Number 3
Show off your tech skills! Brush up on your basic PC skills, especially Word and Excel. You might even want to prepare a quick demo of how you would manage appointment requests or process prescription requests using these tools.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and makes it easier for us to keep track of your application.
We think you need these skills to ace Receptionist/Administrator in Nottingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Receptionist/Administrator where communication is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in customer care and any skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate good communication skills, so show us you can express yourself well in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Job Search Place Limited
✨Know the Practice Inside Out
Before your interview, take some time to research Broad Oak Medical Practice. Understand their values—Caring, Ambitious, Resourceful, and Excellence—and think about how you can embody these in your role as a Receptionist/Administrator.
✨Showcase Your Communication Skills
As an excellent communicator, be prepared to demonstrate your spoken and written skills during the interview. You might be asked to respond to a mock patient query, so practice clear and concise responses that reflect your ability to handle real-life scenarios.
✨Familiarise Yourself with Basic PC Skills
Brush up on your Word, Excel, and email skills before the interview. You may be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles or how you plan to use them effectively in this position.
✨Emphasise Confidentiality and Data Security
Given the importance of maintaining patient confidentiality, be prepared to discuss how you would handle sensitive information. Share examples from past experiences where you successfully adhered to confidentiality protocols and data security measures.
