At a Glance
- Tasks: Lead the Reception team to deliver exceptional guest experiences and maintain high standards.
- Company: Join Hilton Nottingham, a modern hotel with a focus on teamwork and guest satisfaction.
- Benefits: Enjoy a competitive salary, free meals, and discounts on travel and dining.
- Other info: Dynamic workplace with opportunities for personal development and career growth.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Previous supervisory experience in Front Office and strong leadership skills required.
The predicted salary is between 32000 - 32000 £ per year.
Work Locations: Hilton Nottingham Hotel, Milton Street, Nottingham NG1 3PZ
Benefits:
- Annual Salary of £32,000
- Free and healthy meals when on duty
- Grow your Career! Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member's areas
Responsibilities:
- A Reception Manager oversees Reception operations to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
- Oversee the entire Front Office operation to maintain high standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognised and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet cover business demands.
- Conduct monthly communication meetings and produce minutes.
- Manage staff performance issues in compliance with company policies and procedures.
- Recruit, manage, train and develop the Reception team.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Assist with other departments, as necessary.
Qualifications:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Experience of managing people and developing people.
- Previous experience of managing a department and Profit and Loss account.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems.
- A degree or diploma in Hotel Management or equivalent.
Reception Manager in Nottingham employer: Job Search Place Limited
Hilton Nottingham Hotel is an exceptional employer that prioritises the growth and well-being of its team members. With a strong focus on personal development, inclusive work culture, and generous benefits such as discounted travel and health cover, employees are empowered to thrive in their careers while enjoying a supportive environment. The hotel's commitment to corporate responsibility and employee recognition further enhances the rewarding experience of working in this vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Hilton or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions specific to reception management. Think about how you’d handle guest complaints or improve team performance. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your passion for customer service and teamwork. Let us see the real you and why you’d be a great fit for our team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. We love seeing candidates who take that extra step!
We think you need these skills to ace Reception Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reception Manager role. Highlight your supervisory experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your previous experiences have prepared you for this role. Keep it engaging and personal – we love a good story!
Show Off Your Customer Service Skills:In your application, emphasise your commitment to delivering exceptional customer service. Share examples of how you've gone above and beyond for guests in the past. We’re all about creating memorable experiences at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team right from the start!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Hilton Nottingham Hotel thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can motivate and train your team to deliver exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you've had to handle difficult guests or manage high-pressure situations, and be ready to discuss how you navigated those challenges.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview. It reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you're aiming to be a role model for your future team!
