At a Glance
- Tasks: Manage reception duties, assist with events, and ensure guest satisfaction.
- Company: Join the Mour Hotel, a vibrant and welcoming environment.
- Benefits: Gain hands-on experience, training, and potential career growth.
- Other info: Dynamic role with opportunities to learn and develop in hospitality.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15500 - 20000 £ per year.
Reception Duties
- To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards.
- To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training).
- To handle reservation duties in line with the correct Standard Operating Procedure.
- To assist the Night Team as and when required.
- To assist Team leader during the shift as required ensuring smooth running of the Front Desk.
- Follow up with guests that the service provided was to their satisfaction.
- To address complaints properly and deal with situations as and when they arise in a sympathetic and professional manner (any problems call Manager on Duty).
Product and Service Quality: Switchboard
- To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception).
- To answer all phone calls within 3 rings to provide efficient and high quality telephone service.
- To maintain polite, friendly and courteous telephone manners at all times.
Miscellaneous
- To carry out duties as laid down in the Front Office SOP manual.
- To have a comprehensive knowledge of the Front Office computer system (Opera).
- To up sell hotel facilities to guests, and advise of services in the local area.
- To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel.
- To ensure cleanliness and tidiness of the front desk at all times.
- To be aware of house status and room availability at all times.
- To monitor faxes, post and manually written messages to the correct standards.
Administration Duties
- Assistance in the coordination of weddings and Christmas events.
- Responding to enquiries, correspondence, collecting and collating pre-orders and preparing function sheets for issue to all departments.
Reception/Administration coordinator apprentice - Mour Hotel in Nottingham employer: Job Search Place Limited
Mour Hotel is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for aspiring professionals in the hospitality industry. With comprehensive training programmes and opportunities for growth, you will be equipped to excel in your role while enjoying a friendly and dynamic environment. Located in a vibrant area, Mour Hotel offers unique advantages such as engaging with diverse guests and participating in exciting events, ensuring your experience is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Reception/Administration coordinator apprentice - Mour Hotel in Nottingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Mour's standards and services. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your phone manners! Since you'll be answering calls, make sure you can deliver a friendly greeting and handle inquiries smoothly. Maybe even do a mock call with a mate to get comfortable.
✨Tip Number 3
Show your problem-solving skills! Think of examples where you've dealt with complaints or tricky situations. Being able to demonstrate your ability to handle issues professionally will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Mour Hotel. Don’t miss out!
We think you need these skills to ace Reception/Administration coordinator apprentice - Mour Hotel in Nottingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application specifically for the Reception/Administration Coordinator role at Mour Hotel. Highlight any relevant experience or skills that match the job description, like customer service or administrative tasks, to catch our eye!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Mour Hotel thoroughly. Familiarise yourself with their services, values, and any recent news. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Practice Your Phone Etiquette
Since you'll be handling phone calls, practice answering the phone in a friendly and professional manner. Try to mimic the greeting style mentioned in the job description. This will demonstrate your understanding of the hotel's standards and your readiness for the role.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, like guest complaints or busy check-in times. Think of examples from past experiences where you've successfully managed similar challenges. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Show Enthusiasm for Teamwork
The role involves assisting team leaders and working with various departments. Be ready to discuss your experience in teamwork and how you contribute to a positive work environment. Highlighting your collaborative spirit will resonate well with the interviewers.
