At a Glance
- Tasks: Oversee real-time performance and manage day-to-day operations at the Customer Support Centre.
- Company: The Boots Company PLC is a leading health and beauty retailer in the UK.
- Benefits: Enjoy a retirement savings plan and generous employee discounts.
- Other info: Position based in Nottingham, within a fast-paced environment.
- Why this job: Join a pivotal role that directly impacts customer satisfaction and service quality.
- Qualifications: Significant experience in performance management and excellent decision-making skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Boots Company PLC is seeking a CX Operations Performance Manager to oversee real-time performance at their Customer Support Centre in Nottingham. This pivotal role involves managing the day-to-day operational performance, ensuring service quality, productivity, and customer satisfaction.
The ideal candidate will have significant experience in performance management, excellent decision-making skills, and the ability to thrive in a fast‑paced environment.
The position offers a range of rewards, including a retirement savings plan and generous employee discounts.
Real-Time CX Performance Lead in Nottingham employer: Job Search Place Limited
The Boots Company PLC, located in Nottingham, offers a dynamic work environment with a focus on customer satisfaction. Employees benefit from a retirement savings plan and generous discounts, making it an attractive workplace for those passionate about retail and customer experience.
