At a Glance
- Tasks: Manage high-volume administrative tasks and maintain data accuracy across client systems.
- Company: Join a dynamic team focused on operational excellence and client satisfaction.
- Benefits: Work in a fast-paced environment with opportunities for professional growth.
- Other info: Familiarity with compliance-driven processes is a plus.
- Why this job: This role offers hands-on experience in a detail-oriented operations setting.
- Qualifications: Experience in office administration and proficiency in Microsoft Excel are essential.
The predicted salary is between 25000 - 32000 £ per year.
About the Role
We are looking for a highly organised and detail-focused Operations Specialist to support day-to-day operational delivery across multiple workstreams. This role is hands-on and delivery-focused, requiring the ability to manage high volumes of administrative and data-driven tasks while consistently meeting Service Level Agreements (SLAs). You will work closely with internal teams, clients, and suppliers to ensure accurate data processing, timely responses to queries, and adherence to operational controls and procedures.
Key Responsibilities
- Accurately maintain and update consumer and commercial data across client systems
- Manage high-volume workloads across multiple tasks to consistently meet SLAs
- Monitor and manage shared client mailboxes, ensuring queries are responded to within agreed timescales
- Respond to operational queries from internal teams, clients, and suppliers in a clear and professional manner
- Escalate risks, delays, or data issues promptly to support SLA delivery
- Use Microsoft Excel to track workloads, log activity, and support operational reporting
- Handle telephone communications where required, in line with client expectations and SLAs
- Follow client policies, procedures, and compliance requirements at all times
Key Skills & Competencies
- Attention to Detail: Strong focus on accuracy and data integrity
- Workload Management: Ability to work at pace and manage competing priorities
- Accountability: Takes ownership of tasks and follows through to completion
- Organisation: Plans and prioritises effectively in a deadline-driven environment
- Communication: Clear written and verbal communication with internal and external stakeholders
- Teamwork: Supports colleagues and contributes positively to team performance
Essential Experience
- Office-based administrative or operational role
- Experience working to SLAs or deadlines
- Confident user of Microsoft Excel (tracking, logging, basic reporting)
- Comfortable working across multiple systems and processes
Desirable Experience
- Exposure to personal debt, insolvency, or financial services environments
- Experience working with shared mailboxes or operational queues
- Understanding of compliance-driven or regulated processes
Operations Administrator in Nottingham employer: Job Search Place Limited
Located in a vibrant area, this company prioritises operational efficiency and client service. Employees enjoy a collaborative atmosphere and opportunities for skill development. The team values attention to detail and accountability in all tasks.
