At a Glance
- Tasks: Manage post, reconcile payments, and provide top-notch customer service.
- Company: Join a vibrant fintech company that values your ideas.
- Benefits: Enjoy 25 days holiday, pension, and growth opportunities.
- Other info: Embrace a culture of innovation and inclusivity.
- Why this job: Be part of a dynamic team and make a real impact.
- Qualifications: Strong attention to detail and good communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About You
You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
Responsibilities
- Post Management: Efficiently manage incoming and outgoing post, ensuring all correspondence is processed in a timely manner.
- Bank & DCA Reconciliation: Apply and reconcile bank payments and Debt Collection Agency (DCA) payments.
- Customer Email Correspondence: Provide exceptional customer service through prompt and professional responses to customer emails, addressing queries and concerns effectively.
- Managing DMC Portals: Support the management of the DMC (Debt Management Company) portals, ensuring data is up to date and processes are followed accurately.
- Settlement Calculations: Calculate settlement figures and ensure accuracy in financial reporting.
- Process Improvements: Identify and implement smarter ways of working to improve efficiency.
- Additional Administrative Tasks: Undertake other administrative tasks as needed by the Operations team.
Requirements
- Analytical: Naturally curious with excellent attention to detail. Strong ability to spot discrepancies and ensure accuracy in all tasks.
- Independent Work Ethic: Capable of working autonomously with minimal supervision, while maintaining a high level of productivity.
- Organizational Skills: Ability to manage multiple tasks simultaneously and efficiently prioritise workloads.
- IT Proficiency: Basic knowledge of Microsoft Office (Word, Excel, Outlook) and familiarity with using relevant IT tools and software.
- Communication Skills: Clear and effective written communication, particularly when interacting with customers and colleagues.
- High Performance: You are currently excelling in your role and consistently go above and beyond expectations.
- Motivated: You take a "can do" approach to challenges and are driven to succeed.
- Team Player: You work well within a team, supporting your colleagues and sharing knowledge to improve team performance.
- Flexibility: Adaptable to changes in the role and business, and willing to take on new challenges.
- Experience in a similar role (preferred but not essential).
Benefits to Joining Propel
- Pension
- 25 days holidays, increasing by 1 day per year (up to 30)
- Growth and opportunity - we pride ourselves on promoting from within
- Incredible company culture
Equality, Diversity & Inclusion
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Operations Admin Agent in Nottingham employer: Job Search Place Limited
At Propel, we offer a dynamic and inclusive work environment where your contributions are not just recognised but celebrated. With a strong emphasis on employee growth, we provide ample opportunities for advancement within our vibrant fintech setting, alongside generous benefits such as 25 days of holiday that increase with service, a robust pension scheme, and a culture that champions innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Admin Agent in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and tailoring your answers to highlight your skills in post management and customer service. We want you to show off how you can thrive in a fast-paced environment!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a culture that values innovation and collaboration—just what you’re looking for!
We think you need these skills to ace Operations Admin Agent in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love seeing candidates who are genuine and passionate about what they do. Don’t be afraid to share a bit about yourself and why you’re excited about the role.
Tailor Your Application:Make sure to customise your application for the Operations Admin Agent role. Highlight your relevant skills and experiences that match the job description. We want to see how you can contribute to our vibrant team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operations Admin Agent. Familiarise yourself with post management, bank reconciliations, and customer email correspondence. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise your workload. Think of specific examples from your past experiences where you successfully juggled various responsibilities. This will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Problem-Solving Abilities
Since the role involves process improvements, come ready with ideas on how you could enhance efficiency. Share any past experiences where you've identified issues and implemented solutions. This shows that you're proactive and motivated to contribute positively.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be clear and concise when answering questions, especially when discussing your experience with customer service. Remember, effective communication is key in this role, so let your personality shine through while remaining professional.
