At a Glance
- Tasks: Deal exciting games like Blackjack and Roulette while providing top-notch service.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, competitive salary, and a range of employee perks.
- Other info: Flexible shifts with opportunities for growth and development in a vibrant environment.
- Why this job: Be part of a dynamic team and create unforgettable experiences for guests.
- Qualifications: Must hold a valid UK Gaming Licence and have a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Who We Are
At Metropolitan Gaming, we don't just offer jobs - we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
What We Are Looking For
We are looking for a Casino Dealer who holds a valid UK Gaming Licence (PFL) to join us, delivering exceptional service while dealing Blackjack, Roulette, Three Card Poker, and more. You'll deal games with accuracy and energy, guide players, and create a fun, professional atmosphere.
Main Responsibilities
- Conduct assigned table and electronic games (such as Blackjack, Roulette, Three Card Poker, Baccarat) in accordance with established rules, policies, and gaming regulations.
- Shuffle and deal cards or operate gaming equipment efficiently and accurately.
- Ensure game integrity by monitoring play for adherence to rules and identifying any irregularities.
- Deliver outstanding guest service by maintaining a friendly, approachable, and professional demeanour.
- Explain game rules and procedures clearly and courteously to players.
- Handle disputes or misunderstandings calmly and elevate as necessary to a supervisor.
- Accurately exchange chips for cash and calculate payouts quickly and correctly.
- Ensure full compliance with gaming commission regulations and internal control standards.
- Report any suspicious or unusual activity to supervisory staff immediately.
- Maintain confidentiality of all guests and company information.
- Work collaboratively with other dealers, gaming supervisors and management to ensure smooth operations.
- Participate in training and development programs to maintain skill proficiency and regulatory knowledge.
- Supervise gaming tables and dealers as and when required.
Service Behaviours
Our Casino Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note
You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Dealers will spend a large portion of their shift on their feet working directly with the public.
Elite Casino Dealer - Live Games & Growth Opportunities in Nottingham employer: Job Search Place Limited
At Metropolitan Gaming, we pride ourselves on being more than just an employer; we create vibrant experiences in the heart of high-end gaming. Our commitment to employee growth is reflected in our extensive training programmes and a supportive work culture that values teamwork and excellence. With competitive salaries and a comprehensive benefits package, including discounts across our venues and health services, we ensure that our Casino Dealers thrive in a dynamic environment while enjoying the perks of working in iconic locations like Leicester Square and Mayfair.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Casino Dealer - Live Games & Growth Opportunities in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Metropolitan Gaming's vibe. Check out their venues and understand what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your game skills! Brush up on dealing Blackjack, Roulette, and other games. Being sharp on the rules and procedures will not only boost your confidence but also impress the hiring team with your expertise.
✨Tip Number 3
Show off your people skills! Remember, it’s all about creating a fun atmosphere. Be ready to share examples of how you've handled tricky situations or made someone's day better. That upbeat attitude is key!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, you’ll find all the latest opportunities there. Don’t miss out on being part of our high-performance team at Metropolitan Gaming!
We think you need these skills to ace Elite Casino Dealer - Live Games & Growth Opportunities in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application:Make sure to tailor your application to the role of an Elite Casino Dealer. Highlight your experience with games like Blackjack and Roulette, and don’t forget to mention your UK Gaming Licence. We love seeing candidates who understand what we do and how they fit into our high-energy environment.
Be Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points for your skills and experiences where possible, and make sure to answer any specific questions in the job description. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our company there. So, what are you waiting for? Get your application in!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Games
Make sure you brush up on the rules and procedures of the games you'll be dealing, like Blackjack and Roulette. Being able to explain these clearly during your interview will show that you're not just a dealer, but someone who can enhance the guest experience.
✨Show Off Your People Skills
Since this role is all about delivering exceptional service, think of examples where you've provided outstanding customer service in the past. Be ready to discuss how you handle disputes or misunderstandings calmly, as this will demonstrate your ability to maintain a professional atmosphere.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of maintaining a polished appearance in a high-end gaming environment.
✨Be Ready for Scenario Questions
Prepare for questions that might put you in real-life scenarios, like how you'd handle a difficult player or a game irregularity. Practising your responses will help you feel more confident and articulate during the interview.
