At a Glance
- Tasks: Handle customer queries and resolve issues in a fast-paced contact centre.
- Company: Join a vibrant team at Hillarys, known for its inclusive culture.
- Benefits: Enjoy free parking, health benefits, lifestyle perks, and generous staff discounts.
- Other info: Be part of a fun, dynamic team with great career growth opportunities.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We're looking for Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.
You'll need to be an enthusiastic and driven team player with experience in a customer focused role, as you'll be dealing with incoming and outbound queries, via telephone and email, from customers and our self employed advisor network.
As a Customer Care Professional, you'll need great communication skills as you'll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you'll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what we do here, so you'll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Customer Care Professional key responsibilities:- Objection / complaint handling in a professional and respectful manner at all times.
- Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
- Liaising with field based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties.
- Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
- Process compensation, credits and negotiate discounts with customers in line with company guidelines.
- Take payments in line with PCI compliance.
We love new ideas here at Hillarys - Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team. Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.
We understand that there is no 'one size fits all' approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate.
Everyone who applies will receive a response.
Customer Care Professionals in Nottingham employer: Job Search Place Limited
At Hillarys, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture at our Nottingham Head Office. As a Customer Care Professional, you'll benefit from personal development opportunities, a supportive team environment, and a fantastic range of perks including free car parking and a comprehensive health care package, all while contributing to a company that values fresh ideas and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Professionals in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect with the team and show that you're genuinely interested in being part of our Customer Care Professionals.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues or handled complaints. This will highlight your decision-making abilities and how you can contribute to our dynamic team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and reiterate your enthusiasm for joining our vibrant Contact Centre team.
We think you need these skills to ace Customer Care Professionals in Nottingham
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer-focused roles. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, we’re looking for great communication skills!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities mentioned in the job description. Show us why you’re the perfect fit for our vibrant team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled complaints or resolved issues in a professional manner, as this will show your potential employer that you can thrive in a fast-paced environment.
✨Show Off Your Team Spirit
Since teamwork is key for this role, prepare to discuss how you've collaborated with others in previous jobs. Share specific instances where you worked together to solve a problem or improve customer satisfaction, highlighting your ability to be an enthusiastic team player.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be ready to demonstrate how you would handle incoming queries or liaise with different departments. Clear and confident communication is crucial, so consider doing mock interviews with friends or family to refine your approach.
✨Embrace Personal Development
Be prepared to talk about your personal development goals and how you take ownership of them. This shows that you're proactive and committed to growing within the company. Think about what skills you want to develop and how they align with the role of a Customer Care Professional.
