At a Glance
- Tasks: Monitor delivery performance, manage customer queries, and ensure smooth communication across the transport network.
- Company: Join GXO, a leader in the transport industry with a focus on customer service.
- Benefits: Enjoy a competitive salary, 23 days annual leave, and access to various employee benefits.
- Other info: Flexible shift pattern with opportunities for career development within GXO.
- Why this job: Be part of a dynamic team, solving real-time problems and enhancing customer satisfaction.
- Qualifications: Experience in customer service or logistics, strong communication, and analytical skills required.
The predicted salary is between 28393 - 28393 £ per year.
Are you a customer focused professional who thrives in a fast paced transport environment? Do you enjoy managing data, communicating with stakeholders and solving problems in real time? Are you confident balancing multiple priorities while delivering excellent service to customers? Here at GXO, we're recruiting for a Customer Service Advisor to support our Clicklink operation in Northampton. This is a 12 month fixed term maternity cover role, working a 4 on / 4 off shift pattern (06:00 - 18:00), where you'll play a key role in monitoring performance, supporting customer relationships and ensuring smooth communication across the transport network.
Pay, benefits and more: We're offering a salary of £28,393, along with 23 days annual leave (increasing with service), a company sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You'll also gain access to our MyBenefits platform, offering high street discounts, cashback cards, cycle to work schemes and more, alongside opportunities to develop your career within GXO.
What you'll do on a typical day:
- Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery.
- Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all parties.
- Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information.
- Analyse service performance and reporting data, identifying trends, highlighting exceptions and supporting continuous improvement initiatives.
- Handle customer queries via phone and email, prioritising requests effectively and delivering timely, professional responses that support customer satisfaction.
What you need to succeed at GXO:
- Previous experience in a customer service, transport or logistics environment.
- Strong communication skills, with the ability to build relationships and manage stakeholders at all levels.
- Good analytical and organisational skills, with the ability to manage multiple priorities in a fast paced environment.
- Comfortable working with data and systems, including Microsoft Office packages.
- A proactive, solutions focused mindset with strong attention to detail.
Customer Services Advisor in Northampton employer: Job Search Place Limited
At GXO, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Northampton where customer service excellence is at the forefront. Our commitment to employee well-being is reflected in our comprehensive benefits package, including generous annual leave, a company-sponsored pension scheme, and access to a range of discounts and support services. With a strong focus on career development, we provide our team members with opportunities to grow and thrive within the logistics sector, making GXO a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
