At a Glance
- Tasks: Lead store performance, drive sales, and foster team engagement.
- Company: Join a growing retail business with a supportive culture.
- Benefits: 15% discount, 33 days holiday, and clear career pathways.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make an impact in a dynamic environment while developing your leadership skills.
- Qualifications: Retail management experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are searching for a committed and passionate Deputy Manager to join our growing business.
Key responsibilities include:
- Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
- Focus on delivering great availability and cost controls through excellent processes.
- Create a culture of "sell a £, save a £" to maximise store sales and profit.
- Deliver on all agreed KPIs.
- Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
- Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
- Foster an inclusive culture where everyone can be their best at work.
- Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
- Manage the team effectively using performance processes and continuous conversations.
- Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
- Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
- Ensure all cash handling and security policies and processes are fully implemented in the store.
- Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
- Ensure legal compliance across all areas to minimise any risk to the business.
- Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
Leadership:
- Lead by example to get the best from the team and provide the best service to customers.
- Be approachable and respectful to customers and colleagues.
- Work together with enthusiasm and take action to reduce waste.
- Show consideration for the business and its people.
- Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
- Communicate effectively, having regular conversations and listening to understand.
- Plan in advance, prioritising key tasks and activities.
- Set the pace of the team by being hands on to deliver a great store.
- Solve problems by making the right decisions for the store.
- Coach the team by asking the right questions to drive performance and help them be their best.
- Delegate tasks at the right time to the right colleagues.
- Motivate the team to deliver consistent operational standards.
Required skills & experience:
- Proven experience in a retail management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast paced environment and manage priorities.
- Customer focused with a passion for delivering outstanding service.
- Strong problem solving and decision making abilities.
- Flexibility to work across different stores.
What We Offer:
- 15% discount in all Iceland and The Food Warehouse stores.
- 33 days holiday (including Bank Holidays).
- Christmas vouchers - increasing with length of service.
- Refer a Friend scheme.
- Christmas saving schemes.
- Long service awards.
- Option to join a healthcare plan.
- Grocery Aid for free and confidential financial, emotional and practical support.
- Clear career pathways with opportunities for development and progression.
- A supportive and inclusive work environment.
Deputy Manager in Northallerton employer: Job Search Place Limited
Join our dynamic team as a Deputy Manager, where you will thrive in a supportive and inclusive work environment that values every team member. With clear career pathways and opportunities for development, you will play a crucial role in driving store performance while enjoying benefits such as a generous discount, 33 days of holiday, and access to healthcare plans. Our culture fosters engagement and respect, ensuring you can be your best at work while making a meaningful impact on both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Northallerton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership skills in mock interviews. Think about how you would handle team dynamics or customer service challenges. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 3
Don’t just talk about your experience; share specific examples of how you've driven sales or improved team performance in previous roles. Use metrics if you can – numbers speak volumes!
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy Manager in Northallerton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy Manager role. Highlight your retail management experience and how it aligns with our focus on team engagement and customer service. We want to see how you can contribute to our culture of 'sell a £, save a £'!
Showcase Your Leadership Skills:In your application, emphasise your leadership style and how you've successfully managed teams in the past. We’re looking for someone who can lead by example and motivate others, so share specific examples of how you've done this before.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like we expect from our team members!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing business!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Deputy Manager, you'll need to be on top of store performance metrics. Before the interview, brush up on key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've used data to drive sales and improve operations in your previous roles.
✨Showcase Your Leadership Style
Leadership is crucial for this role. Think about examples where you've successfully led a team, resolved conflicts, or motivated staff. Be prepared to share specific stories that highlight your approach to team engagement and how you foster an inclusive culture.
✨Demonstrate Problem-Solving Skills
Retail can be unpredictable, so it's important to show that you can think on your feet. Prepare examples of challenges you've faced in past roles and how you tackled them. This will demonstrate your ability to make sound decisions under pressure.
✨Emphasise Customer Focus
The job description highlights a passion for outstanding service. Be ready to discuss how you've gone above and beyond for customers in the past. Share specific instances where your actions led to improved customer satisfaction or loyalty.
