At a Glance
- Tasks: Handle calls and assist member practices in booking appointments for the Enhanced Access Service.
- Company: Join a friendly and collaborative team at Central Durham GP Providers Limited.
- Benefits: Flexible part-time hours, access to NEST pension scheme, and a supportive work environment.
- Other info: Opportunity for career growth and to be part of a sustainable workforce.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: Good standard of education, communication skills, and experience in an office environment.
The predicted salary is between 20000 - 25000 £ per year.
Central Durham GP Providers Limited is looking for a motivated and proactive call handler to receive, assist and make direct phone calls to member practices of Durham East and Durham West Primary Care Networks. This part time role will cover Wednesday 10:30am- 18:30pm, Thursday 09:00am - 17:00pm, and Friday 10:30am - 18:30pm (22.5 hours). The right candidate will be able to support the team with day‑to‑day activities and provide an element of cover or additional resource to our Durham Enhanced Access Service.
The role requires a flexible approach and the ability to work under the direction of the management team to improve standards across a wide range of organisational activities.
Main duties of the job:- Being the first point of contact for member practices to arrange appointments in the Enhanced Access Service.
- Ensuring telephones are answered promptly and all calls are managed appropriately in a professional manner.
- Registering patients onto the SystmOne clinical system.
- Ensuring appropriate appointment types are booked in accordance with the request made by the requesting practice in line with policy.
- Ensuring patient records are accessed in accordance with the IG, Data Protection and Caldicott Principles.
- Using a variety of software packages (including Excel, MS Office and rota software).
- Exhibiting excellent communication skills and resilience for dealing with a high demand of calls and queries.
- Being a confident and hardworking team player with a can‑do approach to all tasks.
- Providing a positive and friendly approach to both patients and colleagues.
- Promoting and maintaining CDGPP core values.
- Operating within a working pattern that fits the operational hours of the service, with flexibility to cover additional shifts, including those of the Enhanced Access Service.
- Working across hub sites when required.
About us: Central Durham GP Providers Limited aims to ensure patients registered within the Durham Constituency of the North East and North Cumbria (NENC) ICB are provided with high quality, cost‑effective health care when accessing services provided by CDGPP. The people at the heart of the Federation are a friendly, collaborative team who welcome and encourage innovative ways of working. We are building a sustainable workforce that is fully equipped and motivated for the work we undertake and constantly seek to expand opportunities that allow the development of our staff. CDGPP offers its own Terms and Conditions of employment which differ to the National NHS Terms and Conditions. As an employee, you will benefit from access to the National Employment Savings Trust (NEST) pension scheme.
Job responsibilities:- The post-holder will be required to promote and support the mission and vision of the service for which they are responsible.
- Adapt to and support any changes that are implemented to improve the service.
- Provide a caring service and treat those with whom they come into contact with courteous and respectful manner at all times.
- Demonstrate commitment by the efficient completion of all tasks allocated to them.
- Carry out their duties and responsibilities in compliance with health and safety policy as well as statutory regulations.
- Adhere to equal opportunities policy throughout the course of their employment.
- Promote Equality, Diversity, Health and Safety of yourself as well as others.
- Good standard of general education including Maths and English.
- Knowledge of Microsoft Word, Excel and Outlook.
- Good interpersonal and communication skills.
- Proven experience of working in an office environment/busy reception.
- Awareness and maintenance of confidentiality.
- Accurate and methodical in completing tasks.
- Proactive and flexible with good time management.
- Working knowledge of SystmOne Clinical software and Staff Rota Systems.
- Full, valid driving licence and use of own car.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Federation Call Handler / Administrator in North East employer: Job Search Place Limited
Central Durham GP Providers Limited is an excellent employer that fosters a supportive and collaborative work environment, ideal for those looking to make a meaningful impact in healthcare. With a focus on employee development and a commitment to high-quality patient care, staff enjoy flexible working hours, access to a pension scheme, and the opportunity to be part of a dedicated team that values innovation and respect. Located in the heart of Durham, this role offers a chance to contribute to the community while growing professionally in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Federation Call Handler / Administrator in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Central Durham GP Providers Limited. Understand their mission and values, and think about how you can contribute to their goals. This will show them you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and resilience, especially since you'll be handling a high volume of calls. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to demonstrate your tech skills! Since you'll be using software like SystmOne and Excel, brush up on these tools before your interview. Maybe even prepare a quick example of how you've used them in the past to solve a problem or improve efficiency.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Federation Call Handler / Administrator in North East
Some tips for your application 🫡
Show Your Communication Skills:Since this role involves handling a high volume of calls, make sure to highlight your excellent communication skills in your application. We want to see how you can engage with both patients and colleagues effectively!
Tailor Your Experience:When detailing your previous experience, focus on roles where you've managed busy reception areas or dealt with customer queries. We love seeing how your background aligns with the responsibilities of this position!
Be Proactive and Flexible:This job requires a can-do attitude and flexibility. In your application, share examples of how you've adapted to changes or taken initiative in past roles. We appreciate candidates who are ready to jump in and help out wherever needed!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a call handler and administrator, especially the appointment booking system and SystmOne software. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a call handler, excellent communication is key. Prepare examples of how you've effectively managed high volumes of calls or dealt with difficult situations in the past. Practising clear and concise responses will demonstrate your ability to handle queries professionally.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and teamwork. Be ready to discuss times when you've adapted to changes or supported colleagues in a busy environment. Highlighting your can-do attitude will resonate well with the management team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
