Nights Manager

We have a fantastic new vacancy for a Nights Manager at Courtyard by Marriott Edinburgh West. Courtyard by Marriott Edinburgh West is a 160 bedroom hotel situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

As the Nights Manager, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk and leading the team throughout the night.

• Front Desk Excellence: Reporting directly into the Front Office Manager, you'll lead a team of enthusiastic Night Auditors, inspiring them to provide outstanding service with a smile. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
• Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations, making their stay memorable.
• Supervision and Training: You'll oversee the daily operations of the reception desk throughout the night, guiding and mentoring the Night Auditors to deliver exceptional service. Sharing your knowledge and expertise, you'll provide ongoing training to ensure our team is equipped with the skills needed to create magical experiences for our guests.
• Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration: You'll collaborate closely with various departments, namely the daytime reception team. Providing a full update and handover to the daytime team will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements:

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits:

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
• Enhanced benefits for all employees - including 24/7 access to an online GP.
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform and meals provided on duty.
• Death in Service benefit for contracted employees.
• And many more great benefits!

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story! The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.