At a Glance
- Tasks: Lead night operations, manage reception, and ensure guest safety.
- Company: Future Inns, a friendly hotel chain in South Wales and the South West.
- Benefits: Discounted stays, food perks, and bonuses for long service and referrals.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Join a supportive team and develop your hospitality skills while making a difference.
- Qualifications: Experience in hotel reception, strong customer service skills, and a positive attitude.
The predicted salary is between 24000 - 30000 £ per year.
Future Inns is a small chain of 4 hotels located in South Wales and the South West of England, covering Cardiff Bay, Bristol City Centre, and Plymouth. We provide comfortable accommodations with Canadian beds, conference and meeting facilities, restaurants and bars. We offer amenities for corporate and leisure guests and have built a reputation for affordable, high quality hospitality.
The Role
We are currently looking for a Night Supervisor/Duty Manager to lead your shift in the absence of the Night Manager. Your duties will include reception, night audits, maintaining security of the hotel, guests and grounds, and ensuring the hotel and conference centre is ready for the next day.
Responsibilities
- Lead nightly shift operations in the absence of the Night Manager
- Perform reception duties and conduct night audits
- Maintain safety and security for guests, staff, and property
- Prepare the hotel and conference facilities for the next day
Qualifications
- Experience as a receptionist in a hotel environment
- Strong customer service orientation and professionalism
- Organised, able to work independently and meet deadlines
- Flexible, reliable, enthusiastic and team-oriented
- Reasonably fit to meet job demands
- Proficiency with Microsoft Office and database usage
Benefits
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay bonus for long service
- £150 for referring a friend to work with us
Compensation
To be discussed.
If you are interested in this position please submit your CV online.
Night Supervisor/Duty Manager employer: Job Search Place Limited
Future Inns is an excellent employer, offering a supportive work culture that values teamwork and individual growth. With comprehensive training programmes, generous employee benefits including discounted stays and meals, and opportunities for recognition and bonuses, working as a Night Supervisor/Duty Manager in our welcoming hotels across South Wales and the South West of England promises a rewarding experience in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor/Duty Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor/Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching Future Inns and understanding their values. Show us that you’re not just looking for any job, but that you genuinely want to be part of our team and contribute to our reputation for high-quality hospitality.
✨Tip Number 3
Practice common interview questions related to hotel management and customer service. We want to see how you handle real-life scenarios, so think about your past experiences and how they relate to the responsibilities of the Night Supervisor/Duty Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Future Inns family.
We think you need these skills to ace Night Supervisor/Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in hotel reception and customer service. We want to see how your skills match what we're looking for in a Night Supervisor/Duty Manager.
Show Your Personality:Don’t be afraid to let your personality shine through in your application. We value enthusiasm and a team-oriented attitude, so share a bit about what makes you tick!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read, so make sure to organise your thoughts before hitting send.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Future Inns thoroughly. Familiarise yourself with their locations, amenities, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Supervisor/Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your strong customer service orientation and professionalism, which are crucial for the role.
✨Highlight Your Organisational Skills
Being organised is essential for this position. Think of specific instances where you successfully managed multiple tasks or led a team during busy periods. Share these stories to illustrate your ability to work independently and meet deadlines effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to maintain safety and security. Practice responses to potential situations you might face as a Night Supervisor, such as handling guest complaints or managing emergencies, to show you're ready for the challenges ahead.
