At a Glance
- Tasks: Manage guest check-ins, provide assistance, and ensure a secure environment overnight.
- Company: Join Cheval Knightsbridge, a luxury serviced apartment brand known for exceptional service.
- Benefits: Competitive salary, 22 days leave, birthday off, and career development opportunities.
- Other info: Enjoy discounted stays and a supportive work environment with growth potential.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Experience in luxury service, strong communication skills, and a friendly attitude.
The predicted salary is between 30000 - 32450 £ per year.
Cheval Knightsbridge are currently recruiting a Night Receptionist to join the Front Office team of our luxury serviced apartments. Our apartments are situated in various locations around the Knightsbridge village, each boasting its own personality and style of decor. Our Front Office team is at the heart of the guest experience, delivering exceptional, five star service and creating memorable moments that reflect the quality and elegance of our brand.
As our Night Receptionist, you will play a pivotal role in ensuring guests enjoy a seamless, secure, and enjoyable stay from the moment they arrive until departure. Your responsibilities will include:
- Managing check ins and check outs
- Allocating apartments
- Supporting guest account management
- Providing tailored information, recommendations, and assistance throughout their stay
- Responding to queries and resolving concerns with professionalism
- Ensuring the building remains safe, calm, and secure for all guests
- Completing night audit reporting
- Ensuring the accuracy of daily financial transactions
- Reconciling accounts and preparing handover reports
- Handling enquiries and processing payments
- Generating bills and maintaining a reassuring presence during quiet hours
We are passionate about growth and development. You will receive ongoing training, the chance to broaden your skills across a luxury hospitality environment, and genuine opportunities to progress your career within our five star team. If you are a people focused professional who thrives in a premium environment and enjoys delivering exceptional service, we would love to welcome you to our team.
Qualifications:
- Take pride in what you do
- Have a friendly, professional and warm manner
- Can build excellent relationships with guests
- Have a good knowledge of London
- Have previous experience in a luxury service environment
- Proficiency in IT skills (Word, Outlook, Internet) and knowledge of a Property Management System (PMS)
- Good written and spoken English
- Excellent communication skills
- Flexible attitude
- Strong customer service skills
- Ability to perform manual handling tasks
- Ability to work independently or within a small team
Benefits:
- A competitive salary + Service charge
- 22 days annual leave plus public holidays (increases with every year of service up to year 5)
- Additional day off to celebrate birthday (or employment anniversary)
- Life Assurance
- Contribution to personal pension (after 3 months)
- Season Ticket Loan
- Learning and development opportunities
- Career coaching and progression
- Health and wellbeing support
- Discounted stays at Cheval for colleagues, friends and family
- Discounted stays at properties within the GHA portfolio
- An inclusive and supportive working environment
- And many more benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. A basic disclosure (DBS Check) will be requested in the event of a position being offered.
Night Receptionist (42hours 4on4off shift pattern) employer: Job Search Place Limited
Cheval Knightsbridge is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury hospitality sector. As a Night Receptionist, you will enjoy a competitive salary, generous leave benefits, and opportunities for career progression, all while being part of a supportive team dedicated to delivering five-star service in the heart of Knightsbridge. With unique perks such as discounted stays and a commitment to your wellbeing, Cheval Knightsbridge truly values its employees and fosters a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist (42hours 4on4off shift pattern)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist (42hours 4on4off shift pattern)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
