At a Glance
- Tasks: Provide top-notch service to guests during night shifts and manage check-ins/outs efficiently.
- Company: Join the iconic London Hilton on Park Lane, a leader in hospitality.
- Benefits: Earn £16.05 per hour, enjoy 28 days holiday, and exclusive discounts.
- Other info: Great career growth opportunities and access to training programmes.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience, positive attitude, and good communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London Hilton on Park Lane, 22 Park Lane, London W1K 1BE
Responsibilities:
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy and use up selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
Qualifications:
- Previous experience in a customer focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
- Flexibility to work night shifts.
Preferred Qualifications:
- Previous experience in cash handling.
Benefits:
- Hourly rate of £16.05 an hour plus upsell.
- 28 days paid holiday increasing with service.
- Exclusive high street discounts through Perks at Work portal.
- Industry leading Team Member discounts on hotel stays for you, your family and friends.
- Access to leadership and development programmes through Hilton University.
- Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace.
- Reward programmes, incentives and team member recognition, as well as long service awards.
- 50% off in Hilton restaurants and bars (subject to individual outlets).
- Refer a Friend Scheme.
- Uniforms provided and laundered complimentary.
- Free meals on shift.
Job Family: Guest Services, Operations, and Front Office
Night Receptionist employer: Job Search Place Limited
At the London Hilton on Park Lane, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Our Night Receptionist role not only provides competitive pay and extensive benefits, including industry-leading discounts and career development opportunities through Hilton University, but also fosters a supportive environment where employees can thrive and grow in their careers. Join us to be part of a prestigious hotel that recognises and rewards your contributions while ensuring a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Receptionist role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel or attend an event, be ready to talk about your experience and why you’d be a great fit for the Night Receptionist position. Confidence is key!
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. So, hop on over and check out what we’ve got going on!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer-focused roles. We love candidates who can demonstrate a positive attitude and great communication skills, so don’t hold back on sharing your stories!
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention specific responsibilities like handling guest queries or working with front of house equipment to show you’re the perfect fit.
Be Honest About Your Availability:Since this role involves night shifts, be upfront about your flexibility. If you’re ready to embrace the night owl life, let us know! It’ll help us see you as a strong candidate right from the start.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the hotel’s services, room categories, and any current promotions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your ability to handle guest queries efficiently will demonstrate your commitment to high-quality service.
✨Practice Common Interview Questions
Anticipate questions related to working night shifts, handling cash, and dealing with difficult guests. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though it’s a night position, make sure to dress smartly for the interview. A professional appearance shows respect for the opportunity and aligns with the hotel's brand standards.
