At a Glance
- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join the Royal Lancaster London, a top-rated employer in hospitality.
- Benefits: Earn up to £30,000, enjoy discounts, and access health support.
- Other info: Flexible shifts, career development opportunities, and social events await you!
- Why this job: Be part of a fun, diverse team that values personal growth and community.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 30000 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Benefits
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa's across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty.
- Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota.
About Our Hotel
- Best Employer for 2021 at Springboard's Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers' Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent employer: Job Search Place Limited
At the Royal Lancaster London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal development and employee well-being. With competitive earnings, extensive benefits including discounts across our properties, and a commitment to fostering a diverse and supportive community, we ensure that our Night Guest Service Agents thrive in their roles while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Get to know the hotel! Research Royal Lancaster London and its values. When you walk in for your interview, show us that you understand our commitment to five-star service and a happy environment. It’ll make you stand out!
✨Tip Number 2
Practice your people skills! As a Night Guest Service Agent, you'll be dealing with guests and their concerns. Role-play common scenarios with a friend to boost your confidence and show us how you can handle customer complaints like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you come to meet us. It shows you care about the role and respect our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for joining our team at Royal Lancaster London.
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you tick and how you can bring positive energy to our team.
Tailor Your Application:Make sure to tailor your application to the Night Guest Service Agent role. Highlight your relevant experience and skills that align with our values of delivering five-star service and creating memorable moments for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Royal Lancaster London.
How to prepare for a job interview at Job Search Place Limited
✨Show Your Passion for Hospitality
When interviewing for the Night Guest Service Agent position, let your enthusiasm for hospitality shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Know the Company Culture
Familiarise yourself with the Royal Lancaster London’s values and culture. Highlight how your personal values align with their focus on positivity and community. This will show that you’re not just looking for a job, but a place where you can grow and contribute.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and service recovery. Prepare by thinking of past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team dynamics or opportunities for personal development. This demonstrates your genuine interest in the role and shows that you’re eager to be part of their supportive environment.
