At a Glance
- Tasks: Lead the night front desk team and ensure exceptional guest service.
- Company: Join the Portsmouth Marriott Hotel, a leader in hospitality.
- Benefits: Enjoy discounted stays, meals, wellness programmes, and career growth.
- Other info: Flexible hours with opportunities for international career advancement.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Warm personality, team player, and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
The Portsmouth Marriott Hotel is looking for a Night Supervisor to join the Front Desk team! We are looking for an enthusiastic Night Supervisor wanting to support the smooth operation of the Front Desk during nighttime hours and play a key role in ensuring exceptional service for every guest at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower, it has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.
The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests. At Portsmouth Marriott, there is the opportunity to progress your career in a supportive environment!
As the Night Supervisor you will:
- Provide warm, professional, and efficient service to all guests.
- Oversee check in, check out, guest accounts, reservations, and nightly front desk operations.
- Assist with guest enquiries, handle internal and external calls, and ensure all guests feel welcomed and cared for.
- Support the Night Manager by guiding the Night Team, maintaining a safe and secure environment, and ensuring smooth overnight operations.
- Represent the hotel with confidence, friendliness, and professionalism, consistently demonstrating the Marriott values and brand standards.
A successful Night Supervisor is someone who has:
- A warm, people-oriented demeanour
- A team-first attitude
- A positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Knowledge of Opera is preferred but not essential
- Serves as a role model to demonstrate appropriate behaviours
- Ensures exceptional customer service
- Proactively meets the needs of the hotel customers
In return for your hard work, the Night Supervisor will receive:
- Discounted stays at over 7,300 hotels worldwide!
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free use of Leisure Club facilities
- Wellness and mental health programmes
- 20 Holiday days plus Bank Holidays
- Double pay for bank holidays
- Gratuities
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Staff parties
- Free meal on shift
- Free car parking
- Service awards and recognition gifts
Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Front Desk Supervisor - Guest Care & Overnight Ops employer: Job Search Place Limited
The Portsmouth Marriott Hotel is an exceptional employer, offering a vibrant work culture that prioritises personal and friendly service while providing ample opportunities for career growth. Located near iconic landmarks, employees enjoy a range of benefits including discounted stays at over 7,300 hotels worldwide, wellness programmes, and a supportive environment that fosters professional development and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Supervisor - Guest Care & Overnight Ops
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor role.
✨Tip Number 2
Show up at the Portsmouth Marriott Hotel! Pop in for a coffee or a chat with the team. It’s a great way to get a feel for the place and show your enthusiasm for the role. Plus, who doesn’t love a friendly face?
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve gone above and beyond for guests. The more you can demonstrate your warm, people-oriented demeanour, the better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Night Front Desk Supervisor - Guest Care & Overnight Ops
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the Night Supervisor role and how you can contribute to our team at Portsmouth Marriott.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on your customer service skills and any previous roles that showcase your ability to manage a team and handle guest enquiries effectively.
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who embodies the Marriott values, so let your personality come through while maintaining a professional tone.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Portsmouth Marriott.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the Portsmouth Marriott Hotel. Familiarise yourself with their values, services, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their culture.
✨Showcase Your People Skills
As a Night Front Desk Supervisor, you'll be interacting with guests from all walks of life. Prepare examples that highlight your warm, people-oriented demeanour and how you've successfully handled guest enquiries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or manage multiple tasks at once. The interviewers will want to see that you can maintain a calm and professional attitude during busy or challenging situations, so have those stories ready!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they ensure exceptional service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
