At a Glance
- Tasks: Help customers with queries and provide expert product knowledge.
- Company: Join a leading wholesale business in a supportive team.
- Benefits: Competitive salary, Monday to Friday hours, and career progression.
- Other info: Dynamic work environment with opportunities for growth.
- Why this job: Make a real difference by solving customer issues in the bathroom sector.
- Qualifications: Customer service experience, ideally in plumbing or related fields.
The predicted salary is between 30000 - 30000 £ per year.
Honeycomb is delighted to be working alongside our client, a leading wholesale business to recruit a Technical Customer Service Advisor (Bathrooms) to join their team in Newtownards. Our client is experiencing continual demand within the industry making it a great time to join a well-established team. This is a varied role and presents with excellent opportunities for long-term career progression within an exceptional working environment.
The Role
- Investigating and solving customer queries - providing product knowledge.
- High level customer service, offering technical support and guidance on products.
- Identifying technical faults or issues and escalating to the Technical R&D team.
- Updating and maintaining database with all the correct information and reports.
The Person
- A customer service professional, ideally someone with previous experience working within plumbing or a similar field.
- Technical knowledge and understanding of the Bathroom sector.
- Customer focused, with ability to build excellent relationships with stakeholders.
- IT proficient, particularly CRM systems.
The package for this role includes a competitive salary of up to £30,000 depending on experience. Based in Newtownards, with a working week of Monday - Friday, 9am - 5pm. This role presents great opportunities within the business for long-term progression and development. Honeycomb is committed to providing equality of opportunity to all.
Technical Customer Service Advisor (Bathrooms) in Newtownards employer: Job Search Place Limited
Honeycomb offers an exceptional working environment in Newtownards, where employees can thrive in a supportive and dynamic team. With a focus on long-term career progression, the company provides ample opportunities for personal and professional growth, alongside a competitive salary and a commitment to equality of opportunity. Joining Honeycomb means becoming part of a well-established business that values customer service excellence and technical expertise in the bathroom sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Advisor (Bathrooms) in Newtownards
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Service Advisor (Bathrooms) in Newtownards
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
