At a Glance
- Tasks: Lead retail operations, inspire your team, and deliver exceptional customer experiences.
- Company: Join the iconic Pandora brand with a focus on teamwork and customer service.
- Benefits: Competitive pay, monthly bonuses, employee discounts, and career progression opportunities.
- Other info: Enjoy a vibrant work environment with exciting incentives and support for your wellbeing.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Experience in sales, strong communication skills, and a passion for retail.
The predicted salary is between 29500 - 29500 £ per year.
Competitive Pay, Monthly Bonus Scheme (10-20%) Pay rate: £14.18 - £14.18 per hour. We are looking to cover 16 hours per week.
As a Supervisor, you'll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world class customer experience.
The Role
As a Supervisor, you'll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care and Deliver and take ownership of daily store operations. Enjoying a fast paced, sometimes high pressured retail environment is essential. Supervisors will lead by example, set their own personal KPIs and sales targets, and inspire their team.
What You'll Do
- Sales floor
- Hold daily team briefs, share the store's KPIs and motivate the team to beat them.
- Drive exceptional service through role modelling our selling ceremony and delivering on KPIs.
- Perform store walks, understand the importance of commerciality and how it shapes visual merchandising.
- Monitor sales performance and take actions to support team success.
- Handle serious complaints that have been escalated with professionalism and care.
- Personal sales
- Build the bond between our brand and customers by answering queries, providing exemplary service and adapting your approach to individuals' personalities and needs.
- Use deep product knowledge and passion for storytelling to create personal, unforgettable experiences and inspire love for Pandora's sustainability, design, and craftsmanship.
- Achieve and exceed individual and store sales targets using effective selling skills, focusing on up selling, UPT, ATV, conversion and productivity.
- Store operations
- Act as key holder for the store and ensure the relevant opening/closure procedure is carried out.
- Cashing up and reconciling the till systems.
- Assist store management with administrative duties, including recruitment and conducting investigations and disciplinary hearings if required.
- Assist with product and POS deliveries; unload and store in the correct spaces.
- Operate the till system, handle financial transactions including returns and exchanges, and manage any escalations from the wider team.
- Remain alert on the shop floor and follow company security policies to keep the team and customers safe.
The Successful Candidate
Our supervisors are ambassadors of the Pandora brand. The ideal candidate will be a highly capable individual, a passionate team player who confidently supports their team to provide an unforgettable in store experience. You’ll thrive if you have:
- Proven experience in driving sales and profitability.
- A passion for driving a culture of exemplary customer service.
- Strong communication skills to establish and coach a high performing team.
- The ability to adapt and remain confident in a fast paced environment.
- A positive, can do attitude with contagious enthusiasm for Pandora product and core values.
- Being driven by KPIs and excited by hitting and exceeding targets.
- A well presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us?
We commit to unforgettable career progression and offer a rewards package that's second to none.
- Highly competitive hourly pay.
- Monthly bonus of 10 % if sales targets achieved, with the potential of 20 % if stretch targets are reached.
- Generous jewellery uniform allowance to express your style.
- Employee discount to treat yourself and loved ones.
- 'Wear box' access: select jewellery to wear each time you're working.
- Exclusive retail, hospitality and entertainment discounts via our online benefits platform.
- Free support for you and loved ones through 'Retail Trust' for health, wellbeing, financial advice, legal aid and more.
- Parties, incentives and gifts throughout the year.
- Clear career progression and training opportunities, empowering you to grow and succeed.
If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
Supervisor (Part-Time) in Newtownards employer: Job Search Place Limited
At Pandora, we pride ourselves on being an exceptional employer that values our team members and their growth. With competitive pay, a generous bonus scheme, and a vibrant work culture that champions personal development, we empower our Supervisors to lead with passion and creativity in a fast-paced retail environment. Our commitment to employee wellbeing is reflected in our extensive benefits package, including discounts, career progression opportunities, and support for health and financial needs, making Pandora a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part-Time) in Newtownards
✨Tip Number 1
Get to know the company inside out! Research Pandora's values and products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who truly understands and connects with our brand.
✨Tip Number 2
Practice your sales pitch! As a Supervisor, you'll need to inspire your team and drive sales. Prepare examples of how you've motivated others in the past and be ready to share your strategies for hitting those KPIs. We want to see your passion for retail shine through!
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look sharp and reflect the brand's style. This shows us that you take pride in your appearance and understand the importance of representing Pandora well.
✨Tip Number 4
Don't forget to follow up! After your interview, drop us a quick thank-you email. It’s a great way to remind us of your enthusiasm for the role and keeps you fresh in our minds. Plus, it shows that you’re proactive and genuinely interested in joining our team!
We think you need these skills to ace Supervisor (Part-Time) in Newtownards
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and our brand shine through. We want to see how much you care about delivering an exceptional customer experience and how you can inspire your team!
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Supervisor role. Focus on your achievements in driving sales and coaching teams, as these are key aspects of what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Pandora's brand values and product offerings. Understand their commitment to sustainability and craftsmanship, as this will help you connect with the company's ethos and demonstrate your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others to achieve targets or handled difficult situations with professionalism. This will show that you're ready to take on the Supervisor role.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail. Be prepared to discuss how you've met or exceeded sales targets in previous roles, and think about strategies you could implement to drive sales and customer satisfaction at Pandora.
✨Practice Your Customer Service Scenarios
Anticipate questions about handling customer complaints or providing exceptional service. Prepare specific scenarios where you turned a negative experience into a positive one, showcasing your ability to adapt and maintain a high standard of service under pressure.
