At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a dynamic retail environment at Newport Retail Park.
- Benefits: Earn a competitive wage with an unsocial premium for late shifts.
- Other info: Flexible shift patterns and opportunities for growth in a supportive team.
- Why this job: Be a key player in creating a welcoming store atmosphere and driving team success.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Shift Pattern:
- Week 1: Tuesday 05:30-10:45, Wednesday 05:30-10:45, Thursday 05:30-10:45, Saturday 05:30-10:45
- Week 2: Sunday 13:15-18:30, Tuesday 17:00-22:15, Wednesday 17:00-22:15, Thursday 17:00-22:15
Under 18 Disclaimer: This job role involves working late nights and early mornings, this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial Premium: Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Newport Retail Park employer: Job Search Place Limited
As a Shift Lead at our Newport Retail Park location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and employee development. We offer competitive pay, including an unsocial premium for late-night shifts, and foster a culture of inclusivity where your contributions are recognised and valued. With opportunities for growth and advancement within the company, you can build a rewarding career while enjoying the benefits of working in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Newport Retail Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills can help lead the fill operation and create a great team atmosphere, just like they want in the job description.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows respect for the role and the team you'll be working with, especially since you'll be leading others in the store.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your enthusiasm for the Shift Lead role and how you can contribute to the team.
We think you need these skills to ace Shift Lead - Food - Newport Retail Park
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team. Share examples of when you've taken charge in previous roles, whether it's coaching colleagues or managing operations. This will help us understand your potential to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the shift patterns are quite specific, make sure to highlight your availability in your application. We need to know that you can commit to those early mornings and late nights, so be upfront about your schedule!
Emphasise Customer Service Experience:Customer service is key in this role. Tell us about your experiences in providing excellent service and how you’ve modelled great behaviours in past jobs. We love candidates who can create a welcoming environment for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Shift Patterns
Make sure you’re familiar with the shift patterns mentioned in the job description. Being able to discuss your availability and how you can manage those early mornings and late nights will show that you're serious about the role.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to coordinate resources and lead a team. Prepare examples of how you've successfully led a team or managed a project in the past. This will help you showcase your ability to drive productivity and create a great team atmosphere.
✨Understand Customer Service Expectations
Role modelling great customer service is key in this position. Think of specific instances where you’ve gone above and beyond for a customer. Be ready to share these stories to illustrate your commitment to excellent service.
✨Familiarise Yourself with Operational Tasks
Get a good grasp of the operational tasks mentioned in the job description, like cash handling and temperature controls. Showing that you understand these responsibilities will demonstrate your readiness to take on the role and support the Colleague Manager effectively.
