At a Glance
- Tasks: Lead the SLA Customer Success platform and optimise service supply chain operations.
- Company: Join a cutting-edge company in a state-of-the-art Newport facility.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and a global bonus plan.
- Other info: Dynamic role with opportunities for growth in a global environment.
- Why this job: Make a real impact by driving customer success and improving service performance.
- Qualifications: Bachelor's degree in relevant fields and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
This role will be based in Celtic Lakes in the new 237,000 square foot Newport facility, which includes R&D clean rooms, manufacturing space and demo areas. It is a Planner role in the Service Supply Chain organization to lead the Service Level Agreement (SLA) Customer Success platform.
Responsibilities
- Take ownership and lead the SLA Customer Success platform, supporting efficient service supply chain operations.
- Track and analyze service orders not supported within expected SLA, identifying root causes.
- Ensure consistent SLA definitions, governance and performance reporting across organizations.
- Partner closely with global cross functional teams to align processes and execution flows.
- Define and maintain KPIs for SLA adherence, customer success and billable performance.
- Design and manage external and management reporting tools and dashboards.
- Translate performance gaps into clear execution and improvement plans for billable divisions.
- Provide data driven insights, recommendations and continuous improvement leadership.
Qualifications
- Bachelor's degree in Industrial Engineering, Supply Chain, Business, Economics or a related field.
- Shown experience in business analysis, supply chain analytics, service operations or performance management.
- Strong analytical and problem solving skills with the ability to translate data into actions.
- High proficiency in Excel and experience working with BI tools (Power BI or similar).
- Strong communication skills in English, written and verbal.
- Shown ability to operate in a global, cross functional environment.
- Comfortable presenting insights and recommendations to management and collaborators.
Preferred Qualifications
- Experience with SLA management, customer success platforms or service performance frameworks.
- Background in service supply chain, spare parts, field service operations.
- Experience working with billable service models.
Benefits
- Annual leave starting at 25 days (plus bank holidays).
- Contributory pension scheme.
- Cash health plan.
- Cycle to work scheme.
- Global bonus plan, share scheme and rewards scheme.
- Life assurance.
- Generous shift allowance and overtime premiums.
Equal Opportunity Statement
KLA is proud to be an equal opportunity employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Service Supply Chain Planner - SLA & Customer Success in Newport employer: Job Search Place Limited
At KLA, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our state-of-the-art Newport facility. With a strong focus on employee growth and development, we provide extensive benefits including generous annual leave, a contributory pension scheme, and opportunities for global bonuses. Our collaborative culture encourages innovation and continuous improvement, making it an ideal place for professionals seeking meaningful and rewarding careers in the service supply chain sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supply Chain Planner - SLA & Customer Success in Newport
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Job Search Place Limited, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Service Supply Chain Planner - SLA & Customer Success.
We think you need these skills to ace Service Supply Chain Planner - SLA & Customer Success in Newport
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Job Search Place Limited. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Job Search Place Limited and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Job Search Place Limited.
✨Research Specific Challenges Faced by Job Search Place Limited
Look into any unique supply chain challenges Job Search Place Limited might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
