At a Glance
- Tasks: Provide clerical support and assist customers with their enquiries at the crematorium.
- Company: Newport City Council, a supportive and community-focused organisation.
- Benefits: Competitive pay, 37 hours per week, and opportunities for training.
- Other info: Join a team that values empathy and effective communication.
- Why this job: Make a meaningful impact by helping families during difficult times.
- Qualifications: 5 GCSEs or NVQ Level 2, plus customer service experience.
The predicted salary is between 27600 - 27600 £ per year.
The main purpose of the post is to provide clerical and administrative support to the team leader and to assist customers with their enquiries.
Key Result Areas
- Communicate in person, by telephone and in writing with customers and partners of the crematorium.
- Carry out a range of administrative tasks, including those associated with cremations.
- Receive payment for crematorium services, issue receipts and keep records in compliance with Council's financial regulations.
- Assist the team leader in building and maintaining effective relationships with the crematorium's partners, such as funeral directors, officiants and suppliers of goods and services.
- Assist customers with enquiries relating to funerals and memorials.
- Undertake such other duties of a related nature as may be required for the proper and successful operation of the crematorium.
Qualifications
- Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience.
- Ideally working towards ICCM Crematorium Certificate.
- Knowledge of a minimum of two years relevant experience dealing directly with customers and partners.
- Willingness to undertake first aid training.
- Experience able to communicate effectively both verbally and in writing with customers, partners and colleagues.
- Ability to plan and organise workloads and ensure completion of work to agreed standards.
- Show an understanding and sympathetic attitude towards the bereaved.
- Familiarity and competence with Windows‑based software.
- Literacy and numeracy skills.
Expected Behaviours & Values
- Encourage and support others as part of a team.
- Give guidance and advice to others.
- Grow positive working relationships.
- Recognise and use best practice to solve problems.
- Take initiative to suggest improvements, sharing them constructively.
- Communicate openly, being straightforward with people to generate trust and confidence.
- Follow procedures and rules.
- Give feedback where this can be improved.
- Honestly reflect on my personal style and its impact on others and develop my skills so I can adapt my style as appropriate.
Business Support Officer (Grade 4) in Newport employer: Job Search Place Limited
Newport City Council is an excellent employer, offering a supportive work culture that values teamwork and open communication. As a Business Support Officer, you will have the opportunity to make a meaningful impact in the community while benefiting from professional development and training, including first aid. Located in Newport, the council provides a stable environment with competitive pay and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer (Grade 4) in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Newport City Council and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Business Support Officer, especially your customer service skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Business Support Officer (Grade 4) in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and partners, it’s essential to demonstrate your verbal and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills:As a Business Support Officer, you'll need to manage various tasks efficiently. Be sure to mention any experience you have in planning and organising workloads, as this will show us that you can handle the demands of the job.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling customer enquiries and managing administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy and Understanding
Given the sensitive nature of the work at a crematorium, it's crucial to convey a sympathetic attitude during your interview. Prepare examples of how you've handled difficult situations or supported customers in the past. This will highlight your ability to connect with people during challenging times, which is essential for this position.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully communicated with customers and partners in previous jobs. You might even want to practice answering common interview questions out loud to ensure you articulate your thoughts clearly and confidently.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, and the challenges faced by the crematorium. This not only shows your interest but also helps you assess if the role is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
