At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join a dynamic retail environment at Newport Retail Park.
- Benefits: Enjoy competitive pay, including an unsocial premium for late shifts.
- Other info: Must be 18 or over due to shift timings; great opportunity for career growth.
- Why this job: Be a key player in creating a welcoming store atmosphere and driving team success.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Shift Pattern:
- Week 1: Tuesday 05:30-10:45, Wednesday 05:30-10:45, Thursday 05:30-10:45, Saturday 05:30-10:45
- Week 2: Sunday 13:15-18:30, Tuesday 17:00-22:15, Wednesday 17:00-22:15, Thursday 17:00-22:15
Under 18 Disclaimer: This job role involves working late nights and early mornings, this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial Premium: Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Locations
Shift Lead - Food - Newport Retail Park employer: Job Search Place Limited
As a Shift Lead at our Newport Retail Park location, you will be part of a dynamic team that values collaboration and inclusivity, ensuring a vibrant work culture. We offer competitive pay, including an unsocial premium for late-night shifts, and provide ample opportunities for personal and professional growth within the company. Join us to lead operations in a fast-paced environment where your contributions are recognised and rewarded, making every day meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Newport Retail Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and you want to show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Shift Lead - Food - Newport Retail Park
Some tips for your application 🫡
Show Your Leadership Skills:As a Shift Lead, we want to see how you can lead a team. Share examples of when you've taken charge in previous roles, whether it's coaching colleagues or managing operations. This will help us understand your potential to drive productivity and create a great team atmosphere.
Be Clear About Your Availability:Since the shift patterns are quite specific, make sure to highlight your availability in your application. We need to know that you can commit to those early mornings and late nights, so be upfront about your schedule!
Demonstrate Customer Service Excellence:Customer service is key in this role. Use your application to showcase any experiences where you've gone above and beyond for customers. We love seeing candidates who understand the importance of creating a great shopping experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be ready to discuss your availability and how you can manage the early mornings and late nights. Showing that you understand the demands of the role will impress the interviewers.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to coach colleagues and drive productivity.
✨Emphasise Customer Service
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to explain how you would model great customer service and create an inclusive team atmosphere.
✨Understand Operational Responsibilities
Get a good grasp of the operational tasks you'll be responsible for, such as cash handling and compliance. Be prepared to discuss how you would ensure these processes are implemented efficiently, especially during busy hours.
