At a Glance
- Tasks: Create exceptional experiences for guests and manage day-to-day operations of events.
- Company: Luxury hotel and spa in Newmarket, Suffolk with a focus on hospitality.
- Benefits: Competitive salary, free meals, extra leave on your birthday, and discounts on spa treatments.
- Other info: Opportunity for career growth in a supportive and friendly environment.
- Why this job: Join a passionate team dedicated to creating memorable moments for guests.
- Qualifications: Proven hospitality experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Position
As a Conference & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests with full responsibility for the day to day running of the operations during each service period. You will strive to continually improve guests' and employees' satisfaction and maximize the financial performance in the meeting and events business. You will support the conference & events team in an operational and managerial capacity, ensuring that conference rooms are set up as required, that guests are welcomed to the venue as well as being the first port of call on the day. You'll need to have experience motivating a team within the hospitality industry, be highly conscientious and be ready to hit the ground running.
The Team
Our Conference & Events team provide the highest levels of service and hospitality to our corporate and private guests. With six stylish state-of-the-art dedicated conference and event rooms - we are a preferred and popular venue for conferences, training events, business seminars, weddings, and birthday celebrations. Whatever the event our team provides an efficient, attentive, and friendly service.
About You
You will have proven hospitality experience, ideally from a Hotel or Conference & Wedding facility. You will be highly organised and focussed on delivering our high standards of service. You will be proactive, enthusiastic and motivated to work with all departments within the Hotel to ensure the smooth running of our Conference & Events facility.
- A proven hospitality professional ideally in a similar role within a hotel, or events facility.
- Excellent customer service experience, organisational and communication skills.
- Ability to supervise a wide variety of events and weddings with a proactive and positive attitude.
- You will have strong leadership skills, leading by example with the ability to maintain consistency of service through support with training and motivating the team.
- Ensure effective high standards of employee compliance and operational standards to a 4 Red Star level are maintained.
- Ability to liaise with the reception team with restaurant bookings and the kitchens as required.
- Administrative skills with an eye for detail.
- Knowledge of Microsoft software, Opera and Zonal till systems advantageous.
- You will be immaculately presented with an approachable and friendly personality.
You will support the Conference and Events Coordinator with show rounds and booking management and may also be required to provide cover during periods of annual leave. You will support the wider management team and the hotel by undertaking Duty Manager shifts as required. You will represent your department and provide updates at monthly internal meetings, including Head of Department meetings, Financial Review meetings, Sales and marketing meetings and Food and Beverage meetings.
Why Join our Team
A privately owned, independent Hotel we have the opportunity to focus on what we do best - creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous 'Refer a Friend' scheme
- Pension scheme
- Industry relevant training
Compensation: Competitive salary
Conference & Events Operations Manager in Newmarket employer: Job Search Place Limited
Bedford Lodge Hotel & Spa is an exceptional employer that prioritises the well-being and development of its staff while delivering outstanding service in a luxurious setting. With a strong focus on employee satisfaction, the hotel offers a range of benefits including competitive salaries, generous discounts, and opportunities for professional growth within a supportive team environment. Located in the picturesque Newmarket, Suffolk, employees enjoy a unique blend of charm and modern comfort, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Operations Manager in Newmarket
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and what makes them tick. We want you to walk in feeling confident and ready to show how you can contribute to their success!
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it aligns with the role of Conference & Events Operations Manager. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe it’s a great way to keep you top of mind for the hiring team.
We think you need these skills to ace Conference & Events Operations Manager in Newmarket
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable experiences for guests, so share any relevant stories or achievements that highlight your passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Conference & Events Operations Manager role. Highlight your experience in managing events and leading teams, and don’t forget to mention any specific skills that match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bedford Lodge Hotel & Spa!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Venue
Before the interview, take some time to research Bedford Lodge Hotel & Spa. Familiarise yourself with its history, services, and the types of events they host. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Conference & Events Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or handled challenging situations. Highlight how you maintain high service standards and ensure team compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a hospitality context. Think about potential challenges you might face during an event and how you would address them. This could include managing last-minute changes or dealing with difficult guests.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure you dress immaculately for your interview. A smart, professional appearance will reflect your understanding of the high standards expected at Bedford Lodge Hotel & Spa and your commitment to the role.
