At a Glance
- Tasks: Resolve customer network challenges and support various projects to ensure service continuity.
- Company: Thames Water is the UK's largest water and wastewater company, serving 15 million customers.
- Benefits: Starting salary of £29,000, 24 days annual leave increasing to 28, and a generous pension scheme.
- Other info: Base location in Speen, Newbury, with travel to other Thames Valley sites.
- Why this job: Join a dynamic team making a daily difference in water supply across the Thames Valley.
- Qualifications: Full UK driving licence required; strong customer service and IT skills essential.
The predicted salary is between 29000 - 29000 £ per year.
We are looking for a Network Service Technician to join Thames Water on a full-time, permanent basis. Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, to keep taps flowing and toilets flushing. This is an exciting and varied customer-facing role where day‑to‑day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting with a variety of projects, ensuring the best service is given to our customers.
Base Location: Speen - Newbury - RG14 1RT, with travel to other Thames Valley sites required
Hours: 38 hours per week, with a standby rota
What you will be doing as a Network Service Technician:
- Taking personal ownership of customer queries and complaints, and responding to and resolving issues at their homes or places of work.
- Working with contractors to do planned and unplanned work, investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries, and loss of supply out in the field.
- Supporting the operation of the mains network, including controlling burst mains, ensuring isolation to facilitate planned work, emergency repairs, and maintenance.
- Looking after valve operations, water sampling, and valve checks and planning.
- Working in compliance with company procedures including Business Operating Plans, Health & Safety, and Streetworks legislation.
The essential criteria to help you succeed in this role:
- Full UK driving licence is essential as travelling between sites will be required; a company van will be provided.
- Excellent customer service and communication skills.
- An enthusiastic, can‑do attitude.
- Be confident at completing hands‑on tasks independently to the best of your ability.
- Strong IT skills.
- Basic knowledge of domestic plumbing or water mains/leakage would be desirable.
What's in it for you?
- Salary starting from £29,000 per annum.
- Annual Leave – 24 days holiday per year, increasing to 28 days, and a wider benefits scheme.
- Generous Pension Scheme through AON.
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
- Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Network Service Technician in Newbury employer: Job Search Place Limited
Thames Water offers a competitive salary starting at £29,000 and a generous pension scheme through AON. Located in Speen, Newbury, the company serves 15 million customers, ensuring their water needs are met efficiently. The team is dedicated to maintaining high service standards while prioritising health and wellbeing benefits for employees.
