Receptionist/Administrator in Nantwich

We are looking for a new receptionist/administrator to work in our small, but unique GP Practice in Nantwich. As a member of the practice team, you will demonstrate autonomy and initiative when required, using resourcefulness, your own judgement, common sense, and local knowledge to respond to patients' enquiries and requests. You should have excellent communication skills.

Main duties of the job:

• Greet all patients on arrival in a friendly, helpful manner, directing them to the appropriate health care professional.
• Answer the telephone, dealing with or redirecting enquiries.
• Monitor and signpost effectively patient requests from our online consultation platform, PATCHs.
• Create new and follow up appointments.
• Accept messages for all of our clinical team.
• Process requests for repeat prescriptions.
• Open mail and distribute appropriately.
• Arrange hospital transport for patients requiring this service.
• Cover other administrative roles during annual leave and sickness.
• Maintain close and effective liaison with colleagues.
• Understand and adhere to all practice policies, protocols, standards and procedures.
• Ensure the start and finishing procedures are adhered to.
• At the start of the day, switch on appropriate appliances and make necessary preparations to receive patients.
• Ensure that the premises are totally secure at the end of surgery before leaving the building.
• Support the clinical staff with the administrative and clerical tasks necessary for the smooth and efficient running of the practice.

Job responsibilities:

• Ensure that the Data Protection Act is adhered to and stringent confidentiality is maintained at all times.
• Behave in a professional manner when interacting with all members of the public, staff, patients and external organisations.
• Attend relevant educational courses or sessions that have been agreed by the reception supervisor and are both beneficial to the practice and to the individual.
• Understand, accept and adhere to the need for strict confidentiality and be aware of the practice policy.
• Maintain a tidy appearance during working hours and when representing the practice at meetings or courses.
• Behave in a courteous and professional manner at all times.

This job description is not exhaustive and may require additional duties or responsibilities to be undertaken within the framework of the post as directed by the practice development manager.

Person Specification - Skills:

• Excellent communication and interpersonal skills, with a professional and empathetic manner.
• Strong organisational skills and ability to manage multiple tasks in a busy environment.
• Good IT and administrative skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Reliable, punctual, and able to work effectively both independently and as part of a team.
• Flexible approach to work and willingness to support colleagues when required.
• Commitment to delivering high standards of patient care and customer service.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.