At a Glance
- Tasks: Lead a team to enhance customer health journeys and manage key services.
- Company: Nuffield Health, a leading health and fitness organisation.
- Benefits: Free gym membership, health assessments, discounts, and wellness rewards.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while driving business success.
- Qualifications: Experience in operations management and strong leadership skills.
The predicted salary is between 45450 - 45450 £ per year.
Location: Nuffield Health Moorgate • Shoreditch FWC
Category: Operations Management
Type: Permanent Full Time 40 hours per week
Salary: up to £45,450, depending on experience
Responsibilities
- Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.
- Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.
- Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.
- Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.
- Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.
- Deputise for the General Manager.
- Relevant HR, Payroll and membership administration, ensuring compliance with all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.
Benefits
We offer a benefits package that includes free gym membership, health assessments, retail discounts, pension options, and a range of fitness, lifestyle, health and wellbeing rewards.
Multi-Site Deputy General Manager employer: Job Search Place Limited
Nuffield Health Moorgate offers an exceptional work environment for the Multi-Site Deputy General Manager role, where you can lead a beneficiary-led service that truly makes a difference in people's health journeys. With a strong focus on employee wellbeing, you will enjoy benefits such as free gym membership, health assessments, and a supportive culture that encourages professional growth and development. Located in vibrant Shoreditch, this position not only provides a competitive salary but also the opportunity to be part of a dynamic team dedicated to enhancing customer satisfaction and driving commercial success.
