At a Glance
- Tasks: Lead the guest experience and manage reservations for a top-notch venue.
- Company: Join THE ENTOURAGE GROUP, known for unforgettable gastronomic experiences.
- Benefits: Competitive salary, 28 days holiday, staff discounts, and career development.
- Other info: Flexible hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of the venue and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities. The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP's team and create unforgettable gastronomic experiences.
Responsibilities
- Lead and manage the host and reception team during service
- Deliver exceptional guest service and create a welcoming atmosphere
- Manage reservations, table planning, and seating strategy to optimise service flow
- Maintain strong communication with floor managers and kitchen teams
- Handle VIP guests, special requests, and guest feedback professionally
- Build relationships with returning guests and encourage repeat business
- Ensure smooth guest arrival and departure experiences
- Monitor booking trends and support strategies to maximise occupancy
- Train and support hosts to maintain high presentation and service standards
- Maintain cleanliness and organisation of reception and entrance areas
- Assist with events, private dining bookings, and high-volume service periods
- Support social and promotional activity where required to drive reservations
- Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
- Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations
Requirements
- Previous experience in hospitality, guest relations, or hosting leadership roles
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional appearance and calm under pressure
- Experience using booking systems and reservation platforms
- Leadership mindset with the ability to motivate a team
- Flexible availability including evenings and weekends
- Valid right to work in the UK
- Fluent in English (spoken and written)
Benefits
- Competitive salary
- 28 days holidays including bank holidays
- Discretionary Tronc contributions
- Full time and part time opportunities
- 25% F&B discount at The Entourage Group venues
- Recommend a friend scheme with a bonus after 6 months
- Paid day off for your Birthday
- World class in-house training
- Extensive career development and training opportunities
- Bespoke uniform
- Staff meal on duty
- Anniversary bonus
- Paid moving day
- Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP
MR PORTER LONDON - Guest Relations & Reservations Manager employer: Job Search Place Limited
At THE ENTOURAGE GROUP, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional guest experiences and employee growth. As a Guest Relations & Reservations Manager in London, you will enjoy competitive salaries, extensive training opportunities, and a supportive environment that encourages career progression while being part of a dynamic team dedicated to creating unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land MR PORTER LONDON - Guest Relations & Reservations Manager
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with MR PORTER LONDON's vibe, menu, and guest experience. This way, when you walk in for an interview, you can chat confidently about how you’d enhance the guest journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your personality! When you get that interview, let your warm and proactive nature shine through. Share stories that highlight your experience in hospitality and how you’ve created memorable guest experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace MR PORTER LONDON - Guest Relations & Reservations Manager
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a warm and friendly tone that reflects the hospitality vibe we’re all about at MR PORTER LONDON.
Tailor Your Experience:Make sure to highlight your relevant experience in guest relations or hospitality. We’re looking for someone who can manage reservations and lead a team, so be specific about how your past roles have prepared you for this position.
Be Detail-Oriented:Attention to detail is key in our fast-paced environment. When you’re crafting your application, double-check for any typos or errors. A polished application shows us you care about the little things, just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started on creating unforgettable experiences together!
How to prepare for a job interview at Job Search Place Limited
✨Know the Venue Inside Out
Before your interview, make sure you research MR PORTER LONDON thoroughly. Familiarise yourself with their menu, service style, and any recent news or events. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Guest Relations & Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've handled difficult situations or gone above and beyond for guests in the past. This will demonstrate your proactive and warm approach to guest relations.
✨Demonstrate Organisational Skills
Be ready to discuss your experience with managing reservations and optimising service flow. Bring specific examples of how you've successfully managed a busy service period or improved booking processes. This will highlight your detail-oriented nature and ability to thrive in a fast-paced environment.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
