At a Glance
- Tasks: Manage customer enquiries and bookings for UK transport and logistics.
- Company: Highly regarded organisation known for exceptional service to blue chip clients.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Office-based role with core hours Monday to Friday, 8am to 4.30pm.
- Why this job: Join a fast-paced role where you can make a real difference in logistics.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
This is an outstanding opportunity for an experienced Customer Service professional with an exceptionally highly regarded organisation possessing a reputation for providing the highest standards of services to their enviable blue chip client base.
To ensure the highest standards of relationships are developed and maintained with a broad client base in relation to operational transport and logistics. This is a fast paced role where you will be responsible for managing day to day client engagement in relation to UK wide transport and logistics.
Your key duties and responsibilities include:
- Manage customer enquiries and bookings via phone and email
- Track and liaise with clients in relation to all operational logistics
- Associate daily operational liaison with teams of drivers
- Provide fast, effective solutions for time critical and line stoppage situations
- Monitor transport movements and keep customers updated throughout
- Ensure accurate system input, documentation, and job completion
- Maintain client KPIs and ensure high levels of customer service are effectively maintained at all times
You will have experience as a Customer Service Coordinator and possess first class customer liaison and coordination skills. Direct experience within a transport or freight forwarding environment is preferred but not essential. You will have strong organisational and multitasking abilities combined with a genuine ability to communicate with all internal and external stakeholder groups. You will be highly IT literate and be well versed in utilising a range of IT packages - direct experience utilising transport management systems (Roadrunner, etc) would be highly advantageous.
Your core working hours will be 5 days office based, Monday - Friday 8am - 4.30pm.
Logistics Customer Service Coordinator in Motherwell employer: Job Search Place Limited
Join a highly esteemed organisation known for its commitment to excellence in logistics and customer service. With a vibrant work culture that prioritises employee development and collaboration, you will have the opportunity to grow your skills in a fast-paced environment while serving a prestigious client base. Located in a dynamic area, this role offers a supportive atmosphere where your contributions are valued and recognised.
