At a Glance
- Tasks: Manage a team of Case Handlers, ensuring efficient application processing and exceptional service standards.
- Company: Office Angels is an employment agency focused on improving workplace opportunities for all individuals.
- Benefits: Opportunity to lead a high-performing team with support for development and multi-site exposure.
- Other info: Travel between sites is required, including occasional overnight stays.
- Why this job: Step into a leadership role that impacts customer outcomes in a fast-paced environment.
- Qualifications: Previous experience in administrative leadership within financial services, preferably mortgages or insurance.
The predicted salary is between 25000 - 32000 £ per year.
Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for a Mortgage Operation Supervisor to support the day to day running of a busy mortgage and protection administration team.
This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.
The Role
You’ll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards. Key responsibilities include:
- Managing and motivating a team to achieve performance targets and SLAs
- Supporting mortgage and protection cases from submission through to completion
- Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
- Ensuring all documentation is accurate, complete, and submitted on time
- Monitoring case progress and keeping stakeholders informed
- Delivering coaching, feedback, and regular 1:1s to develop team members
- Maintaining compliance with regulatory requirements and data protection standards
- Contributing to a positive team culture and leading by example
- Deputising for the Administration Team Manager when required
What We're Looking For
Experience:
- Previous experience in an administrative leadership or supervisory role
- Background in financial services (mortgages and/or insurance preferred)
- Experience working with multiple stakeholders
Skills & Attributes:
- Strong leadership and team development skills
- Excellent communication and organisational abilities
- High attention to detail and a methodical approach
- Ability to prioritise and manage multiple workloads
- Customer focused with a proactive, solution oriented mindset
- Resilient, adaptable, and motivated to drive results
- High level of integrity and professionalism
Why Apply?
- Opportunity to lead and shape a high performing team
- Varied and fast paced role with real impact on customer outcomes
- Supportive environment with opportunities for development
- Multi site exposure across the business
Additional Information
Travel between sites is required, including occasional overnight stays.
Mortgage Administration Teamleader - must have exp employer: Job Search Place Limited
Office Angels operates across multiple sites including Leicester, Ipswich, and Bradford, offering a supportive environment. They focus on inclusivity and provide opportunities for personal development, making it a great place for career growth.
