Northumberland Skills offers residents full and part time courses, apprenticeships, and employability advice and support across Northumberland. We are looking to appoint motivated and community focused Employment Advisers as part of a Triage Employment Support Programme to help residents across the Northumberland area.
About the Role
You will meet with residents, complete diagnostics and offer information, advice and guidance to triage residents via warm handovers to appropriate services based on individual need and customer choice. This will include supporting the delivery of the Connect to Work Employment programme and other employment and skills support services across Northumberland. You will work collaboratively with a wide range of partners supporting the integration of services and reduce duplication through a coordinated, community based approach.
Key Responsibilities
- Provide triage and warm handovers to appropriate services based on individual needs.
- Track referrals, collect feedback and support continuous service improvement.
- Manage a high volume caseload of participants, identifying any challenges and barriers with finding employment and creating an agreed action plan.
- Collaborate with a wide range of partners including NHS, DWP, Housing Providers, VCS organisations and council services.
- Employability support and employer engagement.
Key Qualifications
- Experience in community engagement, employability or health and social care settings.
- Strong interpersonal and organisational skills.
- Ability to deliver employability support when required including CV, application and interview preparation.
- Ability to use a variety of IT systems proficiently.
- Ability to work across multiple agencies and manage complex referrals and work with autonomy.
- Full UK driving licence and access to a vehicle (essential due to the outreach nature of the role and the geography of Northumberland).
- Knowledge of local services and the challenges facing economically inactive residents is desirable.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below.
