At a Glance
- Tasks: Support the Services Team and exceed customer expectations in a dynamic environment.
- Company: Join Bennie Equipment, a family-run business with over 80 years of experience.
- Benefits: Competitive salary, career development opportunities, and bring your dog to work!
- Other info: Flexible working hours and a supportive team culture await you.
- Why this job: Make a real impact by building customer relationships and improving service processes.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Summary: Bennie Equipment is a growing materials handling solutions company based in Northamptonshire, that supplies a complete range of materials handling, powered access, cleaning equipment and much more across the United Kingdom. As an employee in a family business, you will be working in a close-knit team environment in a company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 80 years ago.
Working Hours: Monday to Friday 40 hours per week, flexible hours between 07:00 and 18:00 - you are also required to work additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil the role.
Job Role/Description: An exciting position has arisen for a Service Administrator to support and assist the Services Team with the requirements for our long existing and new clients with the material handling machinery we sell and hire, alongside our field engineers.
Responsibilities:
- Be working on the services desk where you will be striving to exceed customer expectations.
- Work with the Services Team ensuring that all service related administration is accurate and completed in a timely manner.
- Raise quotes and issue invoicing for works completed.
- Liaise with and schedule work for our engineers.
- Build effective customer relationships and resolve customer issues promptly and effectively.
- Adhere to and promote compliance with current H&S legislation and company specific health, safety and environmental policies and procedures.
- Be compliant in the usage of our service ERP system, and actively engage with process improvement work and support the development of our system.
The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post, as well as other duties relevant to their experience.
Qualifications:
- Customer focused with administration and organisation skills.
- Excellent telephone and face-to-face communication skills.
- Working knowledge of Microsoft packages and ERP/CRM systems (e.g. Sage/Protean).
- Previous experience in the service industry would be advantageous but not essential.
What We Offer:
- Remuneration: We offer a competitive salary.
- Development: We are committed to investing in our people, so we invest in you. Development is in your hands, and we want to enable this so your progression at Bennie is only limited by what you want to achieve.
- Pets: Office based employees are invited to bring their well-behaved dogs to the office.
- Finally: Our long-standing family tradition of giving staff a Christmas turkey.
How to Apply: If you are interested in any of our positions, please apply by sending us an email with your CV and covering letter.
Service Administrator in Milton Keynes employer: Job Search Place Limited
Bennie Equipment is an exceptional employer located in Northamptonshire, offering a supportive and family-oriented work environment where employees are valued at the heart of our operations. With a commitment to professional development and flexible working hours, we empower our team members to grow and thrive while enjoying unique perks like bringing pets to the office and our cherished tradition of providing Christmas turkeys. Join us to be part of a close-knit team dedicated to exceeding customer expectations in the materials handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the materials handling industry. A personal recommendation can go a long way in landing that Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching Bennie Equipment and understanding their services. Show us you’re genuinely interested in the company and how you can contribute to the team. Tailor your answers to reflect our values and customer-focused approach.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with clients and engineers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our family business and contributing to our success.
We think you need these skills to ace Service Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Administrator role. Highlight your customer service experience and any relevant admin skills. We want to see how you can fit into our close-knit team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Bennie Equipment. Share specific examples of how you've exceeded customer expectations in the past.
Showcase Your Tech Skills:Since we use ERP systems, mention any experience you have with software like Sage or Protean. If you’re familiar with Microsoft packages, let us know! We love tech-savvy candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Bennie Equipment. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family business.
✨Showcase Your Customer Focus
As a Service Administrator, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you’ve resolved issues promptly, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Tools
Since the role involves using ERP systems, brush up on any relevant software knowledge you have, especially if you’ve used systems like Sage or Protean. If you’re not familiar with them, mention your willingness to learn and adapt quickly during the interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, opportunities for development, or how they measure success in the role. It shows that you’re engaged and thinking about how you can contribute to their success.
