At a Glance
- Tasks: Be the face of our Bodyshop, booking cars for repair and providing customer updates.
- Company: Join FMG RS, part of ZIGUP, a leader in integrated mobility solutions.
- Benefits: Enjoy competitive salary, uncapped bonuses, 23 days leave, and exclusive discounts.
- Other info: Join a diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in customer service while growing your career in a supportive team.
- Qualifications: Previous customer-facing experience and strong IT/Admin skills required.
The predicted salary is between 29823 - 29823 £ per year.
Location: Milton Keynes
Salary: £29,823 per annum, plus bonus and company benefits
Hours: 45 hours per week, Monday to Friday 7.30am - 5.00pm, Saturdays as and when required 8.00am - 12.00 paid as overtime.
As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for:
- Booking customer cars in for repair/attention
- Preparing job cards and files as necessary
- Maintaining an efficient and effective filing system for associated paperwork
- Providing vehicle progress reports when requested by the customer
- Arranging and allocating courtesy cars for customers
- Collecting payment from the customer
- Paying particular attention to banking and security arrangements
You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and are absolutely determined to make their Bodyshop the best in the group.
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you had previous experience in a customer-facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren't limited to):
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing scheme
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (including 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other businesses can offer you the volume, variety, and long-term security as us.
You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.
We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too.
We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. So what are you waiting for?
We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Advisor in Milton Keynes employer: Job Search Place Limited
At FMG RS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer passion. Our Milton Keynes location provides not only competitive salaries and uncapped bonus schemes but also a wealth of benefits including generous annual leave, well-being services, and opportunities for personal growth within the wider ZIGUP business. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can truly thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG RS and ZIGUP. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show your passion! When you're chatting with the interviewer, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely interested in being a Customer Service Advisor and that you understand what we do.
Tailor Your CV:Make sure your CV is tailored to highlight your customer-facing experience and strong IT/Admin skills. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and relevant to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with FMG RS.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and its values. Understand their commitment to customer service and how they support their team. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview. A smart appearance shows that you respect the opportunity and are serious about the role. It’s all about reflecting the professional image that FMG RS values.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you determine if FMG RS is the right fit for you.
