At a Glance
- Tasks: Be the go-to person for homeowners, ensuring top-notch customer care and support.
- Company: Join Dandara, a leading property development company with a passion for quality.
- Benefits: Enjoy competitive pay, generous holiday, private medical insurance, and flexible perks.
- Other info: Be part of a dynamic team focused on innovation and community support.
- Why this job: Make a real difference in customers' lives by providing exceptional service and support.
- Qualifications: Experience in customer care or maintenance roles, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.
The Customer Care team make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.
What you'll be doing
- Be the first point of contact for homeowners, handling customer care calls and emails efficiently and professionally.
- Record, track, and manage all warranty defects and communications using the company's database.
- Coordinate and schedule Maintenance Technicians, Engineers, and subcontractors to resolve issues promptly.
- Liaise with internal teams, contractors, and customers to ensure high-quality, timely repairs and service.
- Prepare correspondence, reports, and documentation to keep customers informed throughout the process.
- Order materials, organise site visits, and maintain accurate records to support the smooth running of the department.
- Support the Customer Care Manager in driving improvements in customer satisfaction and HBF 'Recommended' scores.
What you'll bring
- Experience in a maintenance/customer care coordination role.
- Ability to work independently, prioritise work and take initiative.
- Able to demonstrate efficiency and reliability in previous roles.
- Ability to think ahead and forecast customer issues.
- Great interpersonal, communication and relationship skills.
- Face-to-face customer services experience.
- Ideally experience in the housebuilding industry in a similar role.
Why Dandara
Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK's largest independent property development companies and it's all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.
What's in it for you
- £Competitive basic depending on experience
- Discretionary Bonus scheme.
- 33 days holiday (inclusive of bank holidays)
- Private Medical Insurance
- Employee Assistance Programme - EAP
- Health Hero digital doctor - 24 hr virtual help and appointments
- Health Assured Wisdom App
- Competitive parental leave
- 3x salary life assurance (paid option to increase to x4)
- Cycle to Work Scheme
- Employer matched pension scheme of up to 5%
- Flexible benefits including shopping vouchers, airport parking and reduced gym membership
Customer Care Coordinator in Milton Keynes employer: Job Search Place Limited
At Dandara, we pride ourselves on fostering a collaborative and empowering work environment where every team member's contributions are valued. As a Customer Care Coordinator, you will not only play a vital role in ensuring our homeowners receive exceptional service but also benefit from a competitive salary, generous holiday allowance, and comprehensive health benefits. Our commitment to employee growth and community support makes Dandara an outstanding employer for those seeking a meaningful career in property development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dandara's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer care and demonstrate your passion for quality and professionalism.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've handled customer issues in the past. Highlighting your ability to think ahead and forecast problems will make you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Customer Care Coordinator in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer care shine through. We want to see that you genuinely care about providing top-notch service and that you understand the importance of quality in the home buying experience.
Tailor Your CV:Make sure your CV is tailored to the Customer Care Coordinator role. Highlight any relevant experience in maintenance or customer care coordination, and don’t forget to mention your ability to work independently and efficiently – we love that!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Dandara!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Dandara. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Care Skills
Prepare specific examples from your past experiences that highlight your customer care abilities. Think about times when you resolved issues efficiently or went above and beyond for a customer. This will demonstrate your passion for quality and professionalism.
✨Be Ready to Discuss Coordination Experience
Since the role involves coordinating with various teams and contractors, be prepared to discuss your experience in managing schedules and communications. Highlight any tools or systems you've used to track and manage tasks effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the Customer Care team currently faces. This shows your proactive attitude and eagerness to contribute.
