At a Glance
- Tasks: Be the friendly face of our Bodyshop, booking cars for repair and providing updates to customers.
- Company: Join FMG RS, part of ZIGUP, a leader in integrated mobility solutions.
- Benefits: Enjoy a competitive salary, uncapped bonuses, 23 days annual leave, and exclusive discounts.
- Other info: Join a diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in customer service while growing your career in a supportive team.
- Qualifications: Previous customer-facing experience and strong IT skills are a plus; driving licence required.
The predicted salary is between 29823 - 29823 £ per year.
Location: Milton Keynes
Salary: £29,823 per annum, plus bonus and company benefits
Hours: 45 hours per week, Monday to Friday 7.30am - 5.00pm, Saturdays as and when required 8.00am - 12.00 paid as overtime.
As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for:
- Booking customer cars in for repair/attention
- Preparing job cards and files as necessary
- Maintaining an efficient and effective filing system for associated paperwork
- Providing vehicle progress reports when requested by the customer
- Arranging and allocating courtesy cars for customers
- Collecting payment from the customer, paying particular attention to banking and security arrangements
You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and are absolutely determined to make their Bodyshop the best in the group.
About You
As a Customer Service Advisor we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you had previous experience in a customer-facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren't limited to):
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (including 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other businesses can offer you the volume, variety, and long-term security as us.
You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.
We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too.
We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. So what are you waiting for?
We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Auto Bodyshop Front Desk Specialist, Customer Experience in Milton Keynes employer: Job Search Place Limited
At FMG RS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises both customer satisfaction and employee well-being. With competitive salaries, uncapped bonus schemes, and a comprehensive benefits package including exclusive discounts and well-being services, we are dedicated to investing in your growth and success within the automotive industry. Join our passionate team in Milton Keynes, where you can thrive in a supportive environment and unlock your potential with opportunities for advancement across the wider ZIGUP business.
StudySmarter Expert Advice🤫
We think this is how you could land Auto Bodyshop Front Desk Specialist, Customer Experience in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG RS and ZIGUP. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially when discussing your customer service background.
✨Tip Number 3
Dress to impress! Since you'll be the face of the Bodyshop, make sure you present yourself professionally. A smart appearance can make a great first impression and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Auto Bodyshop Front Desk Specialist, Customer Experience in Milton Keynes
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you've made customers feel valued and satisfied!
Be Professional Yet Approachable:Your written application should reflect a professional tone, but don’t forget to let your personality shine through! We’re looking for someone who can connect with our customers and be the friendly face of our Bodyshop.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. A tailored application shows us you’re genuinely interested in the role and understand what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at the Bodyshop. Familiarise yourself with the job description and think about how your previous experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As you'll be the face of the Bodyshop, it's crucial to demonstrate your customer service skills during the interview. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will highlight your ability to provide excellent service, which is key for this position.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions to ask your interviewer. Inquire about the team culture, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress professionally and ensure your appearance reflects the standards of the Bodyshop. A polished look will not only boost your confidence but also convey your seriousness about the position.
