At a Glance
- Tasks: Assist Advisers in delivering exceptional client service and onboarding new clients.
- Company: Join a dynamic wealth management firm focused on client satisfaction.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Perfect entry-level role for school leavers or graduates looking to kickstart their career.
- Qualifications: A levels or higher, with strong numeracy and literacy skills.
The predicted salary is between 25000 - 32000 £ per year.
Purpose: To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business. This role is suitable for those looking for their first professional opportunity after school or university.
Responsibilities:
- Setting up ad hoc payments for ISAs, SIPPs, Bonds, GIAs and monitoring regular withdrawals
- Monitoring cash reconciliations and outstanding fees
- Processing and monitoring transfers in and out, liaising with clients and colleagues
- Processing any change of details requests including bank details and change of address ensuring the relevant systems are updated
- Producing reports including valuations, performance summaries and transaction statements
- Supporting the wider team with processing new business application forms
- Processing accounts closures and deceased client cases and ensuring timely completion of such cases
- Ensuring all client communication is accurate, appropriate, and delivered at the right time, including emails, letters and reports
- Liaising closely with 7IM's Operations team to ensure full communication and understanding, minimising errors and maximising service levels
- Continuously looking for ways to enhance operational systems and procedures to maximise efficiencies (eg Xplan)
- Suggesting realistic and appropriate improvements and solutions to problems to your line manager and others across 7IM, and reviewing/creating procedures when required
- Filing in accordance with 7IM and FCA procedures
- Subscribing to 7IM's declared Mission and Tenets, and to Treating Customers Fairly (TCF) initiatives
- Ensuring the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices
- Other duties, as reasonably required by the line manager and 7IM
About You:
Skills:
- Accuracy and attention to detail
- Organisation of own workload to meet deadlines
- Client focused, delivering a high standard of client service
- Must be proactive and able to use initiative
- Good communication skills, both oral and written
- Adaptive to change
- Proficient in MS Word/Excel
- Ability and willingness to identify and suggest improvements in processes and service levels
Knowledge:
- Experience in Client Services within Wealth Management is desired
- Good working knowledge of all Microsoft Office applications, specifically Excel
- Good knowledge of operational administration including settlement and transfers
Qualifications:
- Candidates must demonstrate numeracy and literacy skills to at least A level or higher standard
- Suitable for school leavers or graduates
- Working towards an industry examination such as a CII Level 4 Financial Planning qualification
Client Services Associate in Midlothian employer: Job Search Place Limited
At 7IM, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment for our Client Services Associates. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that you can build a rewarding career in wealth management. Our collaborative culture encourages innovation and continuous improvement, making it an ideal place for those starting their professional journey in the heart of the financial services sector.
