At a Glance
- Tasks: Support the Hospital Eye Service by managing patient pathways and ensuring smooth administrative processes.
- Company: Join a dedicated team focused on patient care in Essex or Middlewich.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: GCSE or equivalent; experience in administration and customer service is a plus.
The predicted salary is between 24865 - 24865 £ per year.
Position Overview
Location: Essex or Middlewich
Type: Full time, permanent - 37.5 hours per week
Salary: £24,865.66 per annum
Responsibilities
What you will do: You will be part of the Failsafe team supporting the Hospital Eye Service. Your role is to ensure administrative processes are in place to detect and rectify errors in patient pathways.
- Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy.
- Support booking of appointments for patients based on referral type within national set timelines.
- Ensure patients on discharge are referred back into the programme within the correct pathway and that their GP has been informed.
- Liaise with maternity units to ensure all diabetic pregnant patients are referred to the Diabetic Eye Screening Programme.
- Audit patient status to ensure all patients under the Hospital Eye Service are seen at least annually.
- Review and respond to individual queries and capture required data.
Qualifications & Experience
Education: GCSE or equivalent; training or experience in patient care.
Experience: Previous administrative role; experience dealing with customers or patients.
Key skills and attributes
- Experience handling customer or patient queries effectively and sensitively.
- Comfortable with audits and reporting.
- Excellent verbal and written communication skills.
- Aware of patient confidentiality and data protection requirements.
- Strong observation of quality assurance measures to meet national standards.
- Flexible working patterns and willingness to work in different locations.
- Team player, supportive, reliable and trustworthy.
- Approachable, dedicated, hardworking and supportive of others.
- Calm and focused in challenging situations.
- Organised and able to prioritise workload.
- Attention to detail and ability to follow procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to the Disclosure and Barring Service to check for any previous convictions.
Administrator in Middlewich employer: Job Search Place Limited
As an Administrator within the Failsafe Team, you will join a supportive and dedicated environment in Essex or Middlewich, where your contributions directly impact patient care. The company fosters a culture of teamwork and continuous improvement, offering opportunities for professional growth and development while ensuring a flexible work-life balance. With a commitment to quality assurance and patient confidentiality, this role provides a meaningful way to make a difference in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Middlewich
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare admin field, especially those who work with the Hospital Eye Service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and administrative processes. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or managed audits in previous roles. This will help you stand out as someone who’s organised and detail-oriented.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Administrator in Middlewich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in administrative roles and patient care. We want to see how your skills match the responsibilities listed in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to the Failsafe team. Keep it concise but engaging!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, make sure your application reflects that. Use clear language and check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator position within the Failsafe team. Familiarise yourself with the key tasks like monitoring patient referrals and liaising with maternity units. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare examples from your past experiences where you've effectively handled customer or patient queries. Practising how to articulate these examples can really set you apart during the interview.
✨Demonstrate Attention to Detail
Given the importance of quality assurance and following procedures in this role, be ready to discuss how you've ensured accuracy in your previous administrative work. Bring up specific instances where your attention to detail made a difference, especially in handling sensitive information.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations calmly and effectively. Think about times when you've had to prioritise your workload or manage multiple tasks. Practising these scenarios can help you respond thoughtfully and demonstrate your problem-solving skills.
