Community Diagnostic Centre Receptionist/Administrator in Middleton

To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics. The service runs from 8am to 8pm with the role incorporating evening and weekend shifts. This role involves dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and maintaining accurate records of clinics on the computerised Patient Administration System EMIS.

Main duties

• Ensure all referrals are registered and patients/carers are given the opportunity to choose appointments while maintaining targets for waiting times.
• Make appointments and work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
• Inform patients/carers of appointment details by telephone or in writing and ensure relevant information is sent in good time.
• Follow systems and procedures to manage each patient's journey effectively and in a timely fashion.
• Ensure patient information is available to relevant healthcare professionals when required.
• Assist in the development of systems to ensure continued efficiency.
• Assist in improving the quality of information provided to patients at all times.
• Work with the Service Manager and other key staff to develop effective administrative processes, ensuring the accuracy of information held on waiting lists.
• Recognise potential future breaches to waiting times targets and bring this to the Service Manager's attention.
• Ensure all information collected is held securely and in confidence.
• Answer the telephone in a courteous and pleasant manner at all times.
• Undertake relevant training where necessary.
• Respond quickly to requests for information in accordance with policies and procedures and be responsible for following the procedures relating to data quality standards for health records.
• Know how accurate and timely data collection helps the service deliver patient care now and in the future.
• General office duties including photocopying.
• Carry out other relevant duties as instructed by the Service Manager.

About us

Morecambe Bay Primary Care Collaborative is a not for profit NHS service provider rooted in genuine care for our local community. As part of the NHS flagship Community Diagnostic Centre programme, we collaborate with the University Hospitals of Morecambe Bay Trust to directly benefit our local community. We manage the Primary Care Training Hub for the region and support staff development.

Confidentiality

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients, carers and other healthcare workers, and the business of the service. All such information must be regarded as strictly confidential. Only authorised persons may receive confidential information in accordance with MBPCC policies and personal data protection regulations.

General responsibilities

• Participate in and help develop a culture that promotes equality and values diversity, and be aware of and commit to the Equality and Diversity policies of the appointing GP Federation.
• Observe and uphold the principles of openness, transparency and candour in all working practices.
• Have, or acquire through training, the appropriate level of safeguarding knowledge, skills and practice required for the post.
• Report any infection prevention and control issues to their line manager.
• Participate in any training programme implemented by MBPCC as part of employment.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

Person Specification – Qualifications

• Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or a healthcare related qualification.

Experience

• Experience working in an office carrying out administration.
• Experience with computer programmes and IT systems.
• Experience taking calls and dealing with enquiries over the phone.
• Able to work under pressure and have a degree of resilience.
• Able to demonstrate effective partnership/team working.
• Knowledge of Information Governance, understanding and awareness.
• Experience within a healthcare environment.
• Experience with clinical systems.
• Understanding of clinical governance.

Knowledge and Skills

• Communication skills (verbal and written).

Specific job requirements

• Extended periods working on a computer and on the phone.

Other

• Enthusiastic and positive.
• Approachable.
• Team Player.
• Always aims for excellence.
• Ability to produce creative solutions to issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

Employer name

Morecambe Bay Primary Care Collaborative £12.71 an hour, enhanced hourly rate for weekend shifts.