Merkur Slots Venue Manager - Farnworth

It's fun to work in a company where people truly believe in what they're doing! We are committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market leading business that can help your career scale to new heights? If so, consider the following position.

Salary: £36,340.20 per annum plus bonus opportunities.

Hours per week: 45.

MERKUR Slots are part of the Gauselmann Group, a family owned German company operating in over 40 European countries. In the UK, we currently operate over 220 high street adult gaming centres under the MERKUR Slots brand.

Responsibilities

• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within the venue.
• Deliver marketing, promotional activities and events correctly.
• Maintain physical and personal security.
• Control cash/assets and minimise risk of loss.
• Provide excellent customer service and build relationships with regular customers.
• Operate in accordance with LCCP.
• Develop your team and train them in line with launches and company policy.
• Manage staff and address poor performance or misconduct in a timely and professional manner.
• Recruit and train new team members for your venue.
• Maintain market and competitor awareness.
• Carry out venue cash collections in accordance with company procedures.
• Monitor and analyse machine income levels.
• Achieve KPI and audit targets, including international and compliance audits.
• Adhere to all health and safety practices and procedures.
• Complete all administration tasks on time and to required standard.
• Manage safeguarding and social responsibility measures.
• Respond positively and promptly to customer feedback and enquiries.
• Maintain high standard of personal presentation and enforce brand dress code.
• Discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers.

Qualifications

• Ability to work to budgeted targets.
• Management experience within retail, hospitality or gambling sector.
• Experience with management reporting and administration.
• Experience managing a team.
• Experience creating staff rotas.
• Excellent communication and organisational skills.
• Flexibility and adaptability.
• Understanding of budgeting as well as profit and loss reports.
• Flexibility to work day and night shifts if venue is 24 hour operation.

Benefits

• 28 days holiday, including Bank Holidays.
• Quarterly bonus scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high street retailers and restaurants through benefits portal.
• Employee assistance programme.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.